IFW: Email failure

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FlyingHorse
Posts: 4
Joined: Thu Jul 25, 2013 10:28 am

IFW: Email failure

Post by FlyingHorse »

I'm trying to troubleshoot an problem with IFW failing to send emails. In the log I get the error:
"Email send failure 97 - Socket Error 0x0"

I'm not sure what that means exactly. Is there a way to test the email function separately?
TeraByte Support(PP)
Posts: 1775
Joined: Fri Aug 12, 2011 12:51 am

Re: IFW: Email failure

Post by TeraByte Support(PP) »

I usually use a validation on a very small image for testing.

What options are you using? Have you double-checked the information is correct?

What is the email server? Does it work with a different server?

If you post your command line or options make sure not to post personal/private information.

If your parameters are correct you may be running into a known issue with the response from the server (should be fixed in the next update).
FlyingHorse
Posts: 4
Joined: Thu Jul 25, 2013 10:28 am

Re: IFW: Email failure

Post by FlyingHorse »

I've double checked the parameters and I believe them to be correct.

This is my Email setting from my IFW.ini file:
Email=server3125.server.com*[email protected]*[email protected]*IFW Backup Completed (ComputerName)][IFW Backup Failed (Error: ~ec~) (ComputerName)*25*[email protected]*password

I believe that the above is formatted correctly. I can email a packet capture if that would be helpful.
TeraByte Support(PP)
Posts: 1775
Joined: Fri Aug 12, 2011 12:51 am

Re: IFW: Email failure

Post by TeraByte Support(PP) »

Were you able to test sending to a different email server?
TeraByte Support
Posts: 4106
Joined: Thu May 05, 2011 10:37 pm

Re: Email failure

Post by TeraByte Support »

There is a pending change that will take affect in the next version that may
solve that for you - occurs if the server sending multiple line messages
during the helo/ehlo

"FlyingHorse" wrote in message news:[email protected]...

I'm trying to troubleshoot an problem with IFW failing to send emails. In
the log I get the error:
"Email send failure 97 - Socket Error 0x0"

I'm not sure what that means exactly. Is there a way to test the email
function separately?

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