license number is not working

User discussion and information resource forum for TeraByte Drive Image products, including TBNetManage.
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Marc
Posts: 8
Joined: Thu May 04, 2023 11:31 am

license number is not working

Post by Marc »

The license number you sent me this morning by email isn't working; it's not recognized. What's wrong?
TeraByte Support
Posts: 4105
Joined: Thu May 05, 2011 10:37 pm

Re: license number is not working

Post by TeraByte Support »

This user-supported forum isn’t the appropriate place for these types of questions. Please contact support via email.

That said, the issue is typically caused by using the wrong name/key pair for the given product. The purchase email will specify which is which, and you can also log into the download portal where the key information is listed under the download link for that product.
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