Anyone seen this before?

User discussion and information resource forum for TeraByte Drive Image products, including TBNetManage.
NoReply4930
Posts: 9
Joined: Sun Nov 10, 2024 7:48 pm

Re: Anyone seen this before?

Post by NoReply4930 »

TeraByte Support wrote: Mon Mar 03, 2025 11:44 pm It's simple, if it can't access the website to get the data, you get that message. Maybe run sfc /scannow to see if something missing from windows.
Did all my usual OS checks (SFC/DISM etc) This build is stable and working for every app on here except this one.

If you cannot provide any logging detail or tell me how that error message is being tripped - I will just leave it as this is now beginning to eat more time than it's worth.

NR
TeraByte Support
Posts: 3891
Joined: Thu May 05, 2011 10:37 pm

Re: Anyone seen this before?

Post by TeraByte Support »

It uses WinINet - it's simple, it attempts to contact the website and read the data, if it can't, you get that message. If it can, you get a message of out of data or up to date.
OldNavyGuy
Posts: 171
Joined: Mon Apr 17, 2023 4:08 am

Re: Anyone seen this before?

Post by OldNavyGuy »

I'd suggest running Wireshark while checking for updates through IFW, and see what the packets look like on the failing system versus the working system.
NoReply4930
Posts: 9
Joined: Sun Nov 10, 2024 7:48 pm

Re: Anyone seen this before?

Post by NoReply4930 »

Finally solved this. Apparently, TeraByte still relies on Internet Explorer era code when it comes to checking for updates.

On my Windows 2022 server - this PITA setting was set to On:


2025-03-04_13-33-03.png
2025-03-04_13-33-03.png (15.42 KiB) Viewed 24583 times


As soon as I turned it off - update check work perfectly.

Glad that one is behind me

NR
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