This problem can occur when the optical drive does not support the close method being used or the Burn Extra Track option. Another possibility is a compatibility issue with the media.
To solve this issue:
- If the Burn Extra Track option is enabled, disable the option under Settings and burn another set of discs.
- Your optical drive may require toggling of the CD Close Method Z setting. Change this setting, then try burning another set of discs.
- Ensure you have the devices configured so that there is a master device (but not the source hard drive--preferably the optical drive itself) on the same channel as the optical drive.
- Ensure you are using media which is rated at a speed appropriate for your burner.
- Try a different brand of media (noting that no-name media should generally be avoided).
- Try burning at a lower speed.
- Update your optical drive's firmware, if possible.
Also, take note of the numbers provided by BootIt NG in the error message displayed. Some of the numbers displayed comprise what is known as a "sense code" and may help to diagnose the error. A sense code is broken down into two parts: The "additional sense code" (or ASC) and the "additional sense code qualifier" (or ASCQ).
The numbers displayed by BootIt NG in the error dialog will be of the format "00 11 22 33". The ASC will be represented by the two-digit group that appears third from the right, and the ASCQ is represented by the two-digit group second from the right. In this example, the ASC would be 11 (third from the right: "00 11 22 33") and the ASCQ would be 22 (second from the right: "00 11 22 33"). As another example, if BootIt NG displayed "13 2C 04 12", the ASC would be 2C and the ASCQ would be 04.
Take the ASC and ASCQ shown, and look them up in this sense code listing. In the case of the example immediately above, where the ASC was 2C and the ASCQ was 04, the table tells us that the underlying error is CURRENT PROGRAM AREA IS EMPTY. If you cannot make sense of the error after looking it up, notify TeraByte Unlimited support for further assistance.