TeraByte Unlimited

I have the demo of Image for Windows installed on a Win2003 server.
Version is 2.73, i have the log option checked, but do not see log files in the program directory where imagew.exe is located.

I have run diskcheck on the volumes I am trying to backup. Both come back as being fine without errors. Both volumes are NTFS formatted. I am logged in as the local administrator.

I have used Paragon for backing up in the past from this account without issues with VSS. Paragon jobs can hang without warning and consume processor resources until they are terminated, hence my looking at Image for Windows as an alternative.

Everytime I start a backup, it gets to Locking the volume and it just hangs. I have left it there over 25 minutes without it progressing any further. It does the same thing whether I have VSS or Phylock selected and for either volume I select. I have not been able to make a single backup or even start one. I am trying to backup to a second local hard drive on the computer. If I look in the selected destination folder, it is completely empty. I end up having to kill Image for Windows and retry it. I did restart the server after the initial install of Image for Windows.

I looked in the Event Viewer and do not see any errors relating to Pyhlock or VSS being logged. I do see the Image for Windows demo countdown timer message and the message that it is starting the backup job. I see nothing else related to Image for Windows in the Event Viewer.

I have 19 days on the demo and it isn't looking good at this point. Please let me know if you have any suggestions.

Thanks!

what does it say .. locking volumes? or phylock waiting for writing to
stop ? If locking volumes ... it's waiting for windows to return from lock
requests .. you can prevent lock requests by changing phylock settings, but
that would suggest some driver in the system is out of whack related to
volumes (you have any virtual drives/etc.., if so, unmount them). I'd also
suggest ensuring you remove other 3rd party software that could conflict.

"CasualObserver" wrote in message news:[email protected]...

I have the demo of Image for Windows installed on a Win2003 server.
Version is 2.73, i have the log option checked, but do not see log files in
the program directory where imagew.exe is located.

I have run diskcheck on the volumes I am trying to backup. Both come back
as being fine without errors. Both volumes are NTFS formatted. I am logged
in as the local administrator.

I have used Paragon for backing up in the past from this account without
issues with VSS. Paragon jobs can hang without warning and consume
processor resources until they are terminated, hence my looking at Image for
Windows as an alternative.

Everytime I start a backup, it gets to Locking the volume and it just hangs.
I have left it there over 25 minutes without it progressing any further. It
does the same thing whether I have VSS or Phylock selected and for either
volume I select. I have not been able to make a single backup or even start
one. I am trying to backup to a second local hard drive on the computer.
If I look in the selected destination folder, it is completely empty. I end
up having to kill Image for Windows and retry it. I did restart the server
after the initial install of Image for Windows.

I looked in the Event Viewer and do not see any errors relating to Pyhlock
or VSS being logged. I do see the Image for Windows demo countdown timer
message and the message that it is starting the backup job. I see nothing
else related to Image for Windows in the Event Viewer.

I have 19 days on the demo and it isn't looking good at this point. Please
let me know if you have any suggestions.

Thanks!