TeraByte Unlimited

Hi there,
I'm running IFW backing up a Windows server 2019 image to an external hard drive and it is sometimes hit or miss. Here is the log file that gives the error 207 of why it failed. What is VSS?

[08/26/2023 01:00:00 AM] C:\Program Files (x86)\TeraByte Drive Image Backup and Restore Suite\imagew64.exe /wait /b /uy /um /d:w0@0x3 /f:F:\Pharos_Backup
[08/26/2023 01:00:01 AM] Image for Windows (x64) 3.61
[08/26/2023 01:00:01 AM] Starting ...
[08/26/2023 01:00:01 AM] imagew64.exe /b /uy /um /d:w0@0x3 /f:"F:\Pharos_Backup"
[08/26/2023 01:00:01 AM] Windows Server 2019 Standard 64-bit (10.0.17763.3.110)
[08/26/2023 01:00:01 AM] Deleting F:\Pharos_Backup.TBI
[08/26/2023 01:00:01 AM] Attempting to Create VSS Snapshot...
[08/26/2023 01:00:01 AM] Added \\?\Volume{5cc2e3c4-0000-0000-0000-60c600000000} (C:) to snapshot.
[08/26/2023 01:00:20 AM] VSS Snapshot Created Successfully.
[08/26/2023 01:00:20 AM] Warning: Data excluded from files based on list in Registry.
[08/26/2023 01:00:20 AM] [SYSTEM\CurrentControlSet\Control\BackupRestore\FilesNotToBackup]
[08/26/2023 01:00:20 AM] \ProgramData\Microsoft\Network\Downloader\* >
[08/26/2023 01:00:20 AM] \Windows\system32\LogFiles\WMI\RtBackup\*.*
[08/26/2023 01:00:20 AM] \Users\Administrator\index.dat >
[08/26/2023 01:00:20 AM] \Windows\Minidump\* >
[08/26/2023 01:00:20 AM] \Windows\memory.dmp
[08/26/2023 01:00:20 AM] \Pagefile.sys
[08/26/2023 01:00:20 AM] \System Volume Information\MountPointManagerRemoteDatabase
[08/26/2023 01:00:20 AM] \Windows\system32\MSDtc\MSDTC.LOG
[08/26/2023 01:00:20 AM] \Windows\system32\MSDtc\trace\dtctrace.log
[08/26/2023 01:00:20 AM] \Windows\netlogon.chg
[08/26/2023 01:00:20 AM] \hiberfil.sys
[08/26/2023 01:00:20 AM] \System Volume Information\Heat\*.* >
[08/26/2023 01:00:20 AM] \Users\ADMINI~1\AppData\Local\Temp\* >
[08/26/2023 01:00:20 AM] \System Volume Information\*{3808876B-C176-4e48-B7AE-04046E6CC752} >
[08/26/2023 01:00:20 AM] \System Volume Information\*.{7cc467ef-6865-4831-853f-2a4817fd1bca}ALT
[08/26/2023 01:00:20 AM] \System Volume Information\*.{7cc467ef-6865-4831-853f-2a4817fd1bca}DB
[08/26/2023 01:00:20 AM] \ProgramData\Microsoft\Windows\WER\* >
[08/26/2023 01:00:20 AM] \Windows\softwaredistribution\*.* >
[08/26/2023 01:00:20 AM] [VSS END]
[08/26/2023 01:00:20 AM] [SYSTEM\CurrentControlSet\Control\BackupRestore\FilesNotToSnapshot]
[08/26/2023 01:00:20 AM] \Users\.NET v2.0\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.oab >
[08/26/2023 01:00:20 AM] \Users\.NET v2.0 Classic\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.oab >
[08/26/2023 01:00:20 AM] \Users\.NET v4.5\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.oab >
[08/26/2023 01:00:20 AM] \Users\.NET v4.5 Classic\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.oab >
[08/26/2023 01:00:20 AM] \Users\Administrator\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.oab >
[08/26/2023 01:00:20 AM] \Users\All Users\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.oab >
[08/26/2023 01:00:20 AM] \Users\Classic .NET AppPool\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.oab >
[08/26/2023 01:00:20 AM] \Users\Default\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.oab >
[08/26/2023 01:00:20 AM] \Users\Default User\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.oab >
[08/26/2023 01:00:20 AM] \Users\MobilePrint\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.oab >
[08/26/2023 01:00:20 AM] \Users\PharosAppPool\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.oab >
[08/26/2023 01:00:20 AM] \Users\Public\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.oab >
[08/26/2023 01:00:20 AM] \Users\Staff\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.oab >
[08/26/2023 01:00:20 AM] \Users\.NET v2.0\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.ost >
[08/26/2023 01:00:20 AM] \Users\.NET v2.0 Classic\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.ost >
[08/26/2023 01:00:20 AM] \Users\.NET v4.5\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.ost >
[08/26/2023 01:00:20 AM] \Users\.NET v4.5 Classic\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.ost >
[08/26/2023 01:00:20 AM] \Users\Administrator\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.ost >
[08/26/2023 01:00:20 AM] \Users\All Users\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.ost >
[08/26/2023 01:00:20 AM] \Users\Classic .NET AppPool\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.ost >
[08/26/2023 01:00:20 AM] \Users\Default\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.ost >
[08/26/2023 01:00:20 AM] \Users\Default User\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.ost >
[08/26/2023 01:00:20 AM] \Users\MobilePrint\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.ost >
[08/26/2023 01:00:20 AM] \Users\PharosAppPool\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.ost >
[08/26/2023 01:00:20 AM] \Users\Public\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.ost >
[08/26/2023 01:00:20 AM] \Users\Staff\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.ost >
[08/26/2023 01:00:20 AM] \Users\.NET v2.0\AppData\Local\Microsoft\Outlook\*.ost
[08/26/2023 01:00:20 AM] \Users\.NET v2.0 Classic\AppData\Local\Microsoft\Outlook\*.ost
[08/26/2023 01:00:20 AM] \Users\.NET v4.5\AppData\Local\Microsoft\Outlook\*.ost
[08/26/2023 01:00:20 AM] \Users\.NET v4.5 Classic\AppData\Local\Microsoft\Outlook\*.ost
[08/26/2023 01:00:20 AM] \Users\Administrator\AppData\Local\Microsoft\Outlook\*.ost
[08/26/2023 01:00:20 AM] \Users\All Users\AppData\Local\Microsoft\Outlook\*.ost
[08/26/2023 01:00:20 AM] \Users\Classic .NET AppPool\AppData\Local\Microsoft\Outlook\*.ost
[08/26/2023 01:00:20 AM] \Users\Default\AppData\Local\Microsoft\Outlook\*.ost
[08/26/2023 01:00:20 AM] \Users\Default User\AppData\Local\Microsoft\Outlook\*.ost
[08/26/2023 01:00:20 AM] \Users\MobilePrint\AppData\Local\Microsoft\Outlook\*.ost
[08/26/2023 01:00:20 AM] \Users\PharosAppPool\AppData\Local\Microsoft\Outlook\*.ost
[08/26/2023 01:00:20 AM] \Users\Public\AppData\Local\Microsoft\Outlook\*.ost
[08/26/2023 01:00:20 AM] \Users\Staff\AppData\Local\Microsoft\Outlook\*.ost
[08/26/2023 01:00:20 AM] \System Volume Information\Heat\*.* >
[08/26/2023 01:00:20 AM] \Windows\softwaredistribution\*.* >
[08/26/2023 01:00:20 AM] [VSS END]
[08/26/2023 01:00:59 AM] Backup: Drive 0 (RAID) (C:) OS Partition (03) 554.65 GiB NTFS
[08/26/2023 01:00:59 AM] Target File: F:\Pharos_Backup.TBI
[08/26/2023 01:00:59 AM] Total Sectors:1,163,182,080 (554.65 GiB) Sectors to Process:262,851,504 (125.34 GiB)
[08/26/2023 01:11:42 AM] Deleting incomplete or failed backup.
[08/26/2023 01:11:42 AM] Deleting F:\Pharos_Backup.TBI
[08/26/2023 01:11:45 AM] Elapsed 0:00:11:44
[08/26/2023 01:11:45 AM] Operation Completed with Error Code 207 (Failed)
[08/26/2023 01:11:45 AM] The VSS device is no longer available for use. This is probably due to a failure by a VSS writer or VSS provider.
[08/26/2023 01:11:45 AM] Stop

Thanks in advance,
Philip

it's built in to windows. Check the event log via the event viewer (system and application) for vss issues (you can ignore this one: https://www.terabyteunlimited.com/kb/kb ... ng-backup/)

Open an elevated Command prompt (Run as administrator) and run the following commands (copy and paste) -

vssadmin list shadowstorage > temp.txt && notepad temp.txt

Post the results.

Then, run -

vssadmin list writers > temp.txt && notepad temp.txt

Post the results.

OldNavyGuy wrote: Wed Aug 30, 2023 11:04 pm Open an elevated Command prompt (Run as administrator) and run the following commands (copy and paste) -

vssadmin list shadowstorage > temp.txt && notepad temp.txt

Post the results.

Then, run -

vssadmin list writers > temp.txt && notepad temp.txt

Post the results.

Last error: No error

Writer name: 'VSS Metadata Store Writer'
Writer Id: {75dfb225-e2e4-4d39-9ac9-ffaff65ddf06}
Writer Instance Id: {088e7a7d-09a8-4cc6-a609-ad90e75ddc93}
State: [1] Stable
Last error: No error

Writer name: 'Performance Counters Writer'
Writer Id: {0bada1de-01a9-4625-8278-69e735f39dd2}
Writer Instance Id: {f0086dda-9efc-47c5-8eb6-a944c3d09381}
State: [1] Stable
Last error: No error

Writer name: 'System Writer'
Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Instance Id: {33f736aa-6730-42da-add1-66bd526064e4}
State: [1] Stable
Last error: No error

Writer name: 'SqlServerWriter'
Writer Id: {a65faa63-5ea8-4ebc-9dbd-a0c4db26912a}
Writer Instance Id: {d64b1287-1dee-4627-ab19-6a83e808ca5e}
State: [5] Waiting for completion
Last error: No error

Writer name: 'ASR Writer'
Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
Writer Instance Id: {7e034d71-1554-422b-b771-881cece411cc}
State: [5] Waiting for completion
Last error: No error

Writer name: 'MSMQ Writer (MSMQ)'
Writer Id: {7e47b561-971a-46e6-96b9-696eeaa53b2a}
Writer Instance Id: {44c0dbb6-e58b-4673-8669-dd2bb932e0bd}
State: [1] Stable
Last error: No error

Writer name: 'Shadow Copy Optimization Writer'
Writer Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
Writer Instance Id: {162073ea-9295-4dd5-a8d9-9cd9028bf36e}
State: [5] Waiting for completion
Last error: No error

Writer name: 'BITS Writer'
Writer Id: {4969d978-be47-48b0-b100-f328f07ac1e0}
Writer Instance Id: {fdb998ec-7540-447b-8e6e-48489d6ad2fc}
State: [1] Stable
Last error: No error

Writer name: 'IIS Config Writer'
Writer Id: {2a40fd15-dfca-4aa8-a654-1f8c654603f6}
Writer Instance Id: {0716672a-2a3a-4292-a902-d4ea67a795f8}
State: [5] Waiting for completion
Last error: No error

Writer name: 'WMI Writer'
Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
Writer Instance Id: {59114d38-9b8a-49f9-9785-ddace7e341e5}
State: [5] Waiting for completion
Last error: No error

Writer name: 'IIS Metabase Writer'
Writer Id: {59b1f0cf-90ef-465f-9609-6ca8b2938366}
Writer Instance Id: {0a4e4cd5-d062-4f1a-9e48-f45fa62e1bc6}
State: [5] Waiting for completion
Last error: No error

Writer name: 'Registry Writer'
Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
Writer Instance Id: {41a68c3f-25e3-4b2f-ac8a-1b80e8835893}
State: [5] Waiting for completion
Last error: No error

Writer name: 'COM+ REGDB Writer'
Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
Writer Instance Id: {61db0648-7cfb-48e8-bc92-cc2a2fe5bab1}
State: [5] Waiting for completion
Last error: No error


-----------------------------------------------------------------------------------------------------------------

vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2013 Microsoft Corp.

Shadow Copy Storage association
For volume: (F:)\\?\Volume{0c824ecb-f6e9-4c11-9b80-b7a170cec664}\
Shadow Copy Storage volume: (F:)\\?\Volume{0c824ecb-f6e9-4c11-9b80-b7a170cec664}\
Used Shadow Copy Storage space: 224 KB (0%)
Allocated Shadow Copy Storage space: 44.2 GB (4%)
Maximum Shadow Copy Storage space: UNBOUNDED (1844363660%)

Shadow Copy Storage association
For volume: (C:)\\?\Volume{5cc2e3c4-0000-0000-0000-60c600000000}\
Shadow Copy Storage volume: (F:)\\?\Volume{0c824ecb-f6e9-4c11-9b80-b7a170cec664}\
Used Shadow Copy Storage space: 29.7 MB (0%)
Allocated Shadow Copy Storage space: 46.6 GB (4%)
Maximum Shadow Copy Storage space: UNBOUNDED (1844363660%)



Thank you,

Philip

"Maximum Shadow Copy Storage space: UNBOUNDED (1844363660%)"

I would set this to around 10% of volume size, test, and see if things improve.

Example for 1 TB drive C: (run in elevated Command prompt) -

vssadmin resize shadowstorage /for=c: /on=c: /maxsize=93GB

OldNavyGuy wrote: Thu Aug 31, 2023 9:50 pm "Maximum Shadow Copy Storage space: UNBOUNDED (1844363660%)"

I would set this to around 10% of volume size, test, and see if things improve.

Example for 1 TB drive C: (run in elevated Command prompt) -

vssadmin resize shadowstorage /for=c: /on=c: /maxsize=93GB

Hi OldNavyGuy,
Thanks for your reply. (Sorry i haven't reported in, I've been on vacation last week)
Just got back, and checked and the backup was successful and I hadn't tried your suggestion yet.

So for me, C: would be F: since I point the backup to be placed in an external drive, Correct?

Thanks
Philip

ONG,

I set the external drive successfully to 300gb and will see if that error goes away. I'll report back

Thanks so much,

Philip

fairlane32 wrote: Mon Sep 11, 2023 9:34 pm So for me, C: would be F: since I point the backup to be placed in an external drive, Correct?

Your source drive C: is also reporting UNBOUNDED, and should be set to approximately 10% of volume size.

300 GB sounds like a lot of reserved space.

1 terabyte would be 93 GB at 10%.