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unable to back up my hard drive

Posted: Sun Jan 29, 2023 1:17 am
by Kikios
I have been using terrabyte for quite some time, and this week I encountered a backup problem; when I launch TBWINRE to backup my local disk C which has 200GB then TBWINRE detects only 15GB and me I want to backup 200 GB, please help me to solve this problem?

Re: unable to back up my hard drive

Posted: Sun Jan 29, 2023 4:34 am
by Brian K
Have a look in Disk Management. How much Free Space do you have in the C: drive?

Is the C: drive in TBWinRE the same partition as the C: drive in Windows?

Re: unable to back up my hard drive

Posted: Sun Jan 29, 2023 6:41 am
by Kikios
Thank you for your quick response, my local disk C has as free space 200 GB and the C: drive in TBWinRE does not have the same partition as the C: drive in Windows ; because the TBWINRE is installed in a USB flash drive, the internal drive C is a windows partition and the G drive is an external drive so three different things, and what you see in the image is a backup of local disk C to the external drive G but the problem is when I launch TBWINRE ( USB flash drive) to backup my local disk C which has 200GB then TBWINRE detects only 15GB and the rest of 200GB is not backed up

Re: unable to back up my hard drive

Posted: Sun Jan 29, 2023 10:00 am
by Brian K
Free space (typically) is not backed up. You said you have 200 GB of Free space in the C: drive. If you have 15 GB of Used space in the C: drive then 15 GB will be backed up.

Re: unable to back up my hard drive

Posted: Mon Jan 30, 2023 12:21 am
by Kikios
yes it's true you're right, but what I didn't understand before when he starts the backup he mentions 200 GB remaining even though I only have 15 GB used,and now he mentions 15 GB remaining so I don't know what has changed, anyway the problem is solved and thank you very much for your help Brian and a big thank you for the terrabyte unlimited company which offers us the best of the best backup products.