TeraByte Unlimited

When I try to image my drive I get this message ‘Unable to Access the Media’. I have a dual boot system, Windows 10 Pro 64 bit and Elementary OS Linux 64 bit. I'm using the windows version of IFW v.3.53 to image the drive.

Does the message mean IFW cannot access the target drive or the drive I’m trying to image? Is the dual boot causing the problem?

I’ve allowed the program access through Malwarebytes and Kaspersky. Can anyone think of a solution to the problem please?

Thanks

can you send the ifw.log contents (blue icon in settings). It sounds like something is blocking it..

Thanks for replying. Here are the log file contents:
--------------------------------------------------------------------------
[07/03/2022 12:13:27 PM] Image for Windows (x64) 3.53
[07/03/2022 12:13:27 PM] Starting ...
[07/03/2022 12:13:27 PM] imagew64.exe /b /d:w4 /f:"O:\Image For Win\Backup-w4-$~YYYY$-$~MM$-$~DD$-$~HHMM$" /v
[07/03/2022 12:13:27 PM] Windows 10 Pro 21H2 64-bit (10.0.19044.1.100)
[07/03/2022 12:13:27 PM] Attempting to Create VSS Snapshot...
[07/03/2022 12:13:27 PM] Added \\?\Volume{3897ff57-412e-40d6-b7f9-f702ff32fd4a} to snapshot.
[07/03/2022 12:13:27 PM] Added \\?\Volume{ed5ecbd3-58fc-447b-9286-2b39e32ddb94} to snapshot.
[07/03/2022 12:13:27 PM] Added \\?\Volume{e686c7f3-ea40-4ebc-9966-f41fd987db2a} (C:) to snapshot.
[07/03/2022 12:13:27 PM] Added \\?\Volume{7d5c4662-15c9-4eac-b6f3-895a11f1e23f} to snapshot.
[07/03/2022 12:13:27 PM] Added \\?\Volume{ede8fb37-aa6a-44d8-826b-742dcd9bbebe} to snapshot.
[07/03/2022 12:13:27 PM] Added \\?\Volume{c3d83168-bed5-47bb-91f1-a3c0598f3757} to snapshot.
[07/03/2022 12:13:37 PM] VSS Snapshot Created Successfully.
[07/03/2022 12:13:37 PM] Warning: Data excluded from files based on list in Registry.
[07/03/2022 12:13:37 PM] [SYSTEM\CurrentControlSet\Control\BackupRestore\FilesNotToBackup]
[07/03/2022 12:13:37 PM] \ProgramData\Microsoft\Network\Downloader\* >
[07/03/2022 12:13:37 PM] \WINDOWS\system32\LogFiles\WMI\RtBackup\*.*
[07/03/2022 12:13:37 PM] \Users\Kevin\index.dat >
[07/03/2022 12:13:37 PM] \WINDOWS\Minidump\* >
[07/03/2022 12:13:37 PM] \WINDOWS\memory.dmp
[07/03/2022 12:13:37 PM] \Pagefile.sys
[07/03/2022 12:13:37 PM] \System Volume Information\MountPointManagerRemoteDatabase
[07/03/2022 12:13:37 PM] \Windows\system32\MSDtc\MSDTC.LOG
[07/03/2022 12:13:37 PM] \Windows\system32\MSDtc\trace\dtctrace.log
[07/03/2022 12:13:37 PM] \WINDOWS\netlogon.chg
[07/03/2022 12:13:37 PM] \hiberfil.sys
[07/03/2022 12:13:37 PM] \System Volume Information\Heat\*.* >
[07/03/2022 12:13:37 PM] \Users\Kevin\AppData\Local\Temp\* >
[07/03/2022 12:13:37 PM] \System Volume Information\*{3808876B-C176-4e48-B7AE-04046E6CC752} >
[07/03/2022 12:13:37 PM] \System Volume Information\*.{7cc467ef-6865-4831-853f-2a4817fd1bca}ALT
[07/03/2022 12:13:37 PM] \System Volume Information\*.{7cc467ef-6865-4831-853f-2a4817fd1bca}DB
[07/03/2022 12:13:37 PM] \ProgramData\Microsoft\Windows\WER\* >
[07/03/2022 12:13:37 PM] \System Volume Information\FVE2.{e40ad34d-dae9-4bc7-95bd-b16218c10f72}.*
[07/03/2022 12:13:37 PM] \System Volume Information\FVE2.{c9ca54a3-6983-46b7-8684-a7e5e23499e3}
[07/03/2022 12:13:37 PM] \System Volume Information\FVE2.{24e6f0ae-6a00-4f73-984b-75ce9942852d}
[07/03/2022 12:13:37 PM] \System Volume Information\FVE2.{9ef82dfa-1239-4a30-83e6-3b3e9b8fed08}
[07/03/2022 12:13:37 PM] \System Volume Information\FVE2.{aff97bac-a69b-45da-aba1-2cfbce434750}.*
[07/03/2022 12:13:37 PM] \System Volume Information\FVE2.{9ef82dfa-1239-4a30-83e6-3b3e9b8fed08}.*
[07/03/2022 12:13:37 PM] \System Volume Information\FVE.{e40ad34d-dae9-4bc7-95bd-b16218c10f72}.*
[07/03/2022 12:13:37 PM] \System Volume Information\FVE.{c9ca54a3-6983-46b7-8684-a7e5e23499e3}
[07/03/2022 12:13:37 PM] \System Volume Information\FVE.{9ef82dfa-1239-4a30-83e6-3b3e9b8fed08}
[07/03/2022 12:13:37 PM] \WINDOWS\softwaredistribution\*.* >
[07/03/2022 12:13:37 PM] [VSS END]
[07/03/2022 12:13:37 PM] [SYSTEM\CurrentControlSet\Control\BackupRestore\FilesNotToSnapshot]
[07/03/2022 12:13:37 PM] \Users\Administrator\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.oab >
[07/03/2022 12:13:37 PM] \Users\All Users\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.oab >
[07/03/2022 12:13:37 PM] \Users\ASPNET\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.oab >
[07/03/2022 12:13:37 PM] \Users\Default\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.oab >
[07/03/2022 12:13:37 PM] \Users\Default User\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.oab >
[07/03/2022 12:13:37 PM] \Users\DefaultAccount\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.oab >
[07/03/2022 12:13:37 PM] \Users\Guest\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.oab >
[07/03/2022 12:13:37 PM] \Users\Kevin\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.oab >
[07/03/2022 12:13:37 PM] \Users\Public\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.oab >
[07/03/2022 12:13:37 PM] \Users\WDAGUtilityAccount\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.oab >
[07/03/2022 12:13:37 PM] \Users\Administrator\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.ost >
[07/03/2022 12:13:37 PM] \Users\All Users\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.ost >
[07/03/2022 12:13:37 PM] \Users\ASPNET\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.ost >
[07/03/2022 12:13:37 PM] \Users\Default\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.ost >
[07/03/2022 12:13:37 PM] \Users\Default User\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.ost >
[07/03/2022 12:13:37 PM] \Users\DefaultAccount\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.ost >
[07/03/2022 12:13:37 PM] \Users\Guest\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.ost >
[07/03/2022 12:13:37 PM] \Users\Kevin\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.ost >
[07/03/2022 12:13:37 PM] \Users\Public\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.ost >
[07/03/2022 12:13:37 PM] \Users\WDAGUtilityAccount\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.ost >
[07/03/2022 12:13:37 PM] \Users\Administrator\AppData\Local\Microsoft\Outlook\*.ost
[07/03/2022 12:13:37 PM] \Users\All Users\AppData\Local\Microsoft\Outlook\*.ost
[07/03/2022 12:13:37 PM] \Users\ASPNET\AppData\Local\Microsoft\Outlook\*.ost
[07/03/2022 12:13:37 PM] \Users\Default\AppData\Local\Microsoft\Outlook\*.ost
[07/03/2022 12:13:37 PM] \Users\Default User\AppData\Local\Microsoft\Outlook\*.ost
[07/03/2022 12:13:37 PM] \Users\DefaultAccount\AppData\Local\Microsoft\Outlook\*.ost
[07/03/2022 12:13:37 PM] \Users\Guest\AppData\Local\Microsoft\Outlook\*.ost
[07/03/2022 12:13:37 PM] \Users\Kevin\AppData\Local\Microsoft\Outlook\*.ost
[07/03/2022 12:13:37 PM] \Users\Public\AppData\Local\Microsoft\Outlook\*.ost
[07/03/2022 12:13:37 PM] \Users\WDAGUtilityAccount\AppData\Local\Microsoft\Outlook\*.ost
[07/03/2022 12:13:37 PM] \System Volume Information\Heat\*.* >
[07/03/2022 12:13:37 PM] \WINDOWS\softwaredistribution\*.* >
[07/03/2022 12:13:37 PM] \System Volume Information\FVE.{9ef82dfa-1239-4a30-83e6-3b3e9b8fed08}
[07/03/2022 12:13:37 PM] \System Volume Information\FVE2.{9ef82dfa-1239-4a30-83e6-3b3e9b8fed08}
[07/03/2022 12:13:37 PM] \System Volume Information\FVE2.{9ef82dfa-1239-4a30-83e6-3b3e9b8fed08}.*
[07/03/2022 12:13:37 PM] \Users\Administrator\AppData\Local\Microsoft\Outlook\*.oab
[07/03/2022 12:13:37 PM] \Users\All Users\AppData\Local\Microsoft\Outlook\*.oab
[07/03/2022 12:13:37 PM] \Users\ASPNET\AppData\Local\Microsoft\Outlook\*.oab
[07/03/2022 12:13:37 PM] \Users\Default\AppData\Local\Microsoft\Outlook\*.oab
[07/03/2022 12:13:37 PM] \Users\Default User\AppData\Local\Microsoft\Outlook\*.oab
[07/03/2022 12:13:37 PM] \Users\DefaultAccount\AppData\Local\Microsoft\Outlook\*.oab
[07/03/2022 12:13:37 PM] \Users\Guest\AppData\Local\Microsoft\Outlook\*.oab
[07/03/2022 12:13:37 PM] \Users\Kevin\AppData\Local\Microsoft\Outlook\*.oab
[07/03/2022 12:13:37 PM] \Users\Public\AppData\Local\Microsoft\Outlook\*.oab
[07/03/2022 12:13:37 PM] \Users\WDAGUtilityAccount\AppData\Local\Microsoft\Outlook\*.oab
[07/03/2022 12:13:37 PM] [VSS END]
[07/03/2022 12:13:47 PM] Deleting incomplete or failed backup.
[07/03/2022 12:13:47 PM] Elapsed 0:00:00:20
[07/03/2022 12:13:47 PM] Operation Completed with Error Code 18 (Failed)
[07/03/2022 12:13:47 PM] Unable to access the media
[07/03/2022 12:13:52 PM] Stop

It appears the error comes when trying to enable options on the VSS handle. What does your list of partitions list look like (screen shot perhaps). VSS should be rejecting the linux volumes, but it may not be as they constantly change VSS. We support attempts in case a linux fs driver was installed, but seeing the list will help where we may add additional logic for non MS file systems if they get added to VSS for some reason.

I'm afraid I'm struggling to find a way of posting the screenshot! How is it done?

In any environment you can use a digital camera, In windows you can PrtScrn or Alt-PrtScrn (active Windows) then paste the image. You can also use QnE Companion (https://www.terabyteunlimited.com/qnecompanion) which has an easy to use screen capture feature.

I've managed to send it as an attachment I hope you can see it.

better than nothing but was thinking the list of partition as shown in IFW.

Ah right, is this the one you need?

yep, thanks, and I presume if you backed up everything but the Ext 2/3/4 partition you don't get that issue...