perpetual phylock lockout and new numbers

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tas3086
Posts: 316
Joined: Mon Mar 19, 2012 6:15 pm

perpetual phylock lockout and new numbers

Post by tas3086 »

strange log messages:
EnvironmentW: u;uy;hash;comp:11;max:4GiB;logl:4;of:0x200;evlogl:4;logmax:10MiB;logfile:E:\IFD.LOG;sch:0@0x405:\;csig;v;wco
IMAGEW64.EXE /ue /copy /sd:3@0x5 /td:0@0x405 /nvn:"Win10(64)"

11/11/2021 03:10:28 PM] E:\Program Files (x86)\TeraByte Drive Image Backup and Restore Suite\TeraByte OSD Tool Suite Pro\win\IMAGEW64.EXE /ue /copy /sd:3@0x5 /td:0@0x405 /nvn:Win10(64)
[11/11/2021 03:10:28 PM] Image for Windows (x64) 3.47
[11/11/2021 03:10:28 PM] Starting ...
[11/11/2021 03:10:28 PM] IMAGEW64.EXE /copy /uy /u /sd:#0x607EE52B@0x5 /td:#0xD1EB1C88@0x405 /csig /wco /nvn:"Win10(64)"
[11/11/2021 03:10:28 PM] Windows 10 Pro 21H1 64-bit (10.0.19043.1.100)
[11/11/2021 03:10:31 PM] Unable to obtain a lock on drive
[11/11/2021 03:10:31 PM]
[11/11/2021 03:10:31 PM] The volume is in use by an application or Windows itself. Please close the offending application and retry or use a recovery boot disk. Visit www.terabyteunlimited.com/howto/ for details.
[11/11/2021 03:10:31 PM]
[11/11/2021 03:10:31 PM] You can also attempt to invalidate all opened handles and force a dismount by choosing ignore.
[11/11/2021 03:10:43 PM] Unable to obtain a lock on drive
these messages continue for 15 minutes then I cancelled it.

image version 3.47 seems to show some new and different information than before,
namely: sd:#0x607EE52B@0x5 /td:#0xD1EB1C88@0x405
When the command given to the program was: /sd:3@0x5 /td:0@0x405

1) any ideas how I can determine why phylock is not allowing access, and which volume is trying to be locked?
2) why the different (Drive/Partition Number vs NTSIG) source and dest numbers ?
It's just a little confusing to verify what is being backed up and if I convert to using NTSIG, will make the command line much longer.

3) Additionally the statement: You can also attempt to invalidate all opened handles and force a dismount by choosing ignore.
I did not see anywhere an option to IGNORE? Maybe I need to look closer.


thanks
TeraByte Support
Posts: 3596
Joined: Thu May 05, 2011 10:37 pm

Re: perpetual phylock lockout and new numbers

Post by TeraByte Support »

If you didn't reboot after installing, you need to reboot; if you did a major upgrade where PHYLock may have been removed, you'll need to reinstall it and reboot. Also see https://kb.terabyteunlimited.com/kb-art ... g-phylock/

And to be clear, you're saying it didn't end automatically and you had to manually cancel it?
tas3086
Posts: 316
Joined: Mon Mar 19, 2012 6:15 pm

Re: perpetual phylock lockout and new numbers

Post by tas3086 »

I'm not sure that phylock even started here's a sample screen
Screenshot 2021-11-12 095017.jpg
Screenshot 2021-11-12 095017.jpg (51.33 KiB) Viewed 1413 times
...and the clock is still running the only option is to cancel
TeraByte Support
Posts: 3596
Joined: Thu May 05, 2011 10:37 pm

Re: perpetual phylock lockout and new numbers

Post by TeraByte Support »

actually more like the target can't be locked - if you use /ui with the /uy you can get around not canceling after 5 attempts until the next version which will support only /uy as well.
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