Booting from USB cant see Internal drive

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bobkaron
Posts: 14
Joined: Sun Mar 11, 2018 10:35 pm

Booting from USB cant see Internal drive

Post by bobkaron »

So i have had this happen before. You boot off a USB drive to backup or restore an image and you cant see the internal drive. On some Acer's or Dell's I had to change drive setting in bios to AHCI from RAID, backup and restore then change back, etc. to make the drive visible to Image for Windows.
But i have a bunch (21 to be exact) ASUS laptops that i need to clone from the first one that we setup as required but I cant get it to show the drive in Image for Windows.
I disable / enable fast boot.
I disable / enable secure boot.
There is no RAID/AHCI setting in EUFI

But no matter what I do when I boot off the USB drive, I see it and the external USB drive that I want to put the image onto, but not the internal hard drive (SSD).

Any suggestions please?
Thanks!
bobkaron
Posts: 14
Joined: Sun Mar 11, 2018 10:35 pm

Re: Booting from USB cant see Internal drive

Post by bobkaron »

In case it helps anyone I think I found the problem
you have to DISABLE VDM CONTROLLER
now i was able to see the M.2 and am performing a backup image right now.
:)
Brian K
Posts: 2213
Joined: Fri Aug 12, 2011 1:11 am
Location: NSW, Australia

Re: Booting from USB cant see Internal drive

Post by Brian K »

Thanks for the solution.
TeraByte Support
Posts: 3596
Joined: Thu May 05, 2011 10:37 pm

Re: Booting from USB cant see Internal drive

Post by TeraByte Support »

It looks like if you left it enabled, you need the iRST drivers from Intel installed to the boot media.
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