IFW: A hard drive error occurred while reading 128 sectors
Posted: Sun Jun 30, 2019 2:55 pm
Hello all,
Just updated to IFW 3.31 and upon verifying (validate), got this error: A hard drive error occurred while reading 128 sectors from LBA 100821936.
It's the first time since I bought your software that I get this error.
To be sure, I ran HDTune long test on the backup drive (Seagate Expansion USB3 500 gb). Also ran Seatools Long Generic, no errors.
Did a SMART check on the source (860 EVO, latest firmware, 250 gb), HDDScan and Seatools Long Generic too on it, no errors. I'm on Windows 10 Pro 1903.
What could it be? Antivirus, VSS bug, other? I also don't know which disk is responsible for the read error, not mentioned in the log...
Re-tried the backup and it completed without any errors, I'm clueless!!!
Thanks.
Complete log:
--------------------------------------------------------------------------
[06/29/2019 09:09:48 PM] Image for Windows (x64) 3.31
[06/29/2019 09:09:48 PM] Starting ...
imagew64.exe /b /d:w2 /f:"F:\Win10Pro" /v /vb
[06/29/2019 09:09:48 PM] Deleting F:\Win10Pro.TBI
[06/29/2019 09:09:49 PM] Attempting to Create VSS Snapshot...
[06/29/2019 09:09:49 PM] Added \\?\Volume{98258a00-fb1c-11e8-b6f6-f8b156c54413} to snapshot.
[06/29/2019 09:09:49 PM] Added \\?\Volume{aa717264-feb1-4ca3-b97a-6615608403ad} to snapshot.
[06/29/2019 09:09:49 PM] Added \\?\Volume{98258a03-fb1c-11e8-b6f6-f8b156c54413} (C:) to snapshot.
[06/29/2019 09:09:49 PM] Added \\?\Volume{def02c30-cf17-4ec6-bab1-7c732edae2c1} to snapshot.
[06/29/2019 09:09:52 PM] VSS Snapshot Created Successfully.
[06/29/2019 09:09:52 PM] Warning: Data excluded from files based on list in Registry.
[SYSTEM\CurrentControlSet\Control\BackupRestore\FilesNotToBackup]
\ProgramData\Microsoft\Network\Downloader\* >
\WINDOWS\system32\LogFiles\WMI\RtBackup\*.*
\Users\Patrice\index.dat >
\WINDOWS\Minidump\* >
\WINDOWS\memory.dmp
\Pagefile.sys
\System Volume Information\MountPointManagerRemoteDatabase
\WINDOWS\netlogon.chg
\hiberfil.sys
\System Volume Information\Heat\*.* >
\Users\Patrice\AppData\Local\Temp\* >
\System Volume Information\*{3808876B-C176-4e48-B7AE-04046E6CC752} >
\System Volume Information\*.{7cc467ef-6865-4831-853f-2a4817fd1bca}ALT
\System Volume Information\*.{7cc467ef-6865-4831-853f-2a4817fd1bca}DB
\ProgramData\Microsoft\Windows\WER\* >
\WINDOWS\softwaredistribution\*.* >
\System Volume Information\FVE2.{e40ad34d-dae9-4bc7-95bd-b16218c10f72}.*
\System Volume Information\FVE2.{c9ca54a3-6983-46b7-8684-a7e5e23499e3}
\System Volume Information\FVE2.{24e6f0ae-6a00-4f73-984b-75ce9942852d}
\System Volume Information\FVE2.{9ef82dfa-1239-4a30-83e6-3b3e9b8fed08}
\System Volume Information\FVE2.{aff97bac-a69b-45da-aba1-2cfbce434750}.*
\System Volume Information\FVE2.{9ef82dfa-1239-4a30-83e6-3b3e9b8fed08}.*
\System Volume Information\FVE.{e40ad34d-dae9-4bc7-95bd-b16218c10f72}.*
\System Volume Information\FVE.{c9ca54a3-6983-46b7-8684-a7e5e23499e3}
\System Volume Information\FVE.{9ef82dfa-1239-4a30-83e6-3b3e9b8fed08}
\Windows\system32\MSDtc\MSDTC.LOG
\Windows\system32\MSDtc\trace\dtctrace.log
[VSS END]
[SYSTEM\CurrentControlSet\Control\BackupRestore\FilesNotToSnapshot]
\Users\All Users\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.oab >
\Users\Default\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.oab >
\Users\Default User\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.oab >
\Users\Patrice\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.oab >
\Users\Public\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.oab >
\Users\All Users\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.ost >
\Users\Default\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.ost >
\Users\Default User\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.ost >
\Users\Patrice\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.ost >
\Users\Public\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.ost >
\Users\All Users\AppData\Local\Microsoft\Outlook\*.ost
\Users\Default\AppData\Local\Microsoft\Outlook\*.ost
\Users\Default User\AppData\Local\Microsoft\Outlook\*.ost
\Users\Patrice\AppData\Local\Microsoft\Outlook\*.ost
\Users\Public\AppData\Local\Microsoft\Outlook\*.ost
\System Volume Information\Heat\*.* >
\WINDOWS\softwaredistribution\*.* >
\System Volume Information\FVE.{9ef82dfa-1239-4a30-83e6-3b3e9b8fed08}
\System Volume Information\FVE2.{9ef82dfa-1239-4a30-83e6-3b3e9b8fed08}
\System Volume Information\FVE2.{9ef82dfa-1239-4a30-83e6-3b3e9b8fed08}.*
[VSS END]
[06/29/2019 09:09:55 PM] Backup: Drive 2 Basic data partition Partition (01) 455 MiB NTFS
[06/29/2019 09:09:55 PM] To: F:\Win10Pro.TBI
[06/29/2019 09:09:55 PM] INFO: Total Sectors:931848 Total Allocated:24944
[06/29/2019 09:09:55 PM] INFO: 24944 Sector(s) backed up
[06/29/2019 09:09:55 PM] Backup: Drive 2 EFI system partition Partition (02) 94 MiB FAT-32
[06/29/2019 09:09:55 PM] To: F:\Win10Pro.TBI
[06/29/2019 09:09:56 PM] INFO: Total Sectors:192520 Total Allocated:105672
[06/29/2019 09:09:56 PM] INFO: 105672 Sector(s) backed up
[06/29/2019 09:09:56 PM] Backup: Drive 2 Microsoft reserved parti Partition (03) 16 MiB GPT Entry
[06/29/2019 09:09:56 PM] To: F:\Win10Pro.TBI
[06/29/2019 09:09:56 PM] INFO: Total Sectors:32776 Total Allocated:32776
[06/29/2019 09:09:56 PM] INFO: 32776 Sector(s) backed up
[06/29/2019 09:09:56 PM] Backup: Drive 2 (C:) BOOTCAMP Partition (04) 213560 MiB NTFS
[06/29/2019 09:09:56 PM] To: F:\Win10Pro.TBI
[06/29/2019 09:14:46 PM] A hard drive error occurred while reading 128 sectors from LBA 100821936.
Do not abort if you want to ignore these errors.
Do you want to abort the operation?
[06/29/2019 10:26:31 PM] INFO: Total Sectors:437371438 Total Allocated:68022488
[06/29/2019 10:26:32 PM] Deleting incomplete or failed backup.
[06/29/2019 10:26:32 PM] Deleting F:\Win10Pro.TBI
[06/29/2019 10:26:32 PM] Time Elapsed: 0:01:16:44
[06/29/2019 10:26:32 PM] Operation Completed with Error Code 98
[06/29/2019 10:26:32 PM] Unable to read from device
[06/29/2019 10:26:33 PM] Stop
--------------------------------------------------------------------------
Just updated to IFW 3.31 and upon verifying (validate), got this error: A hard drive error occurred while reading 128 sectors from LBA 100821936.
It's the first time since I bought your software that I get this error.
To be sure, I ran HDTune long test on the backup drive (Seagate Expansion USB3 500 gb). Also ran Seatools Long Generic, no errors.
Did a SMART check on the source (860 EVO, latest firmware, 250 gb), HDDScan and Seatools Long Generic too on it, no errors. I'm on Windows 10 Pro 1903.
What could it be? Antivirus, VSS bug, other? I also don't know which disk is responsible for the read error, not mentioned in the log...
Re-tried the backup and it completed without any errors, I'm clueless!!!
Thanks.
Complete log:
--------------------------------------------------------------------------
[06/29/2019 09:09:48 PM] Image for Windows (x64) 3.31
[06/29/2019 09:09:48 PM] Starting ...
imagew64.exe /b /d:w2 /f:"F:\Win10Pro" /v /vb
[06/29/2019 09:09:48 PM] Deleting F:\Win10Pro.TBI
[06/29/2019 09:09:49 PM] Attempting to Create VSS Snapshot...
[06/29/2019 09:09:49 PM] Added \\?\Volume{98258a00-fb1c-11e8-b6f6-f8b156c54413} to snapshot.
[06/29/2019 09:09:49 PM] Added \\?\Volume{aa717264-feb1-4ca3-b97a-6615608403ad} to snapshot.
[06/29/2019 09:09:49 PM] Added \\?\Volume{98258a03-fb1c-11e8-b6f6-f8b156c54413} (C:) to snapshot.
[06/29/2019 09:09:49 PM] Added \\?\Volume{def02c30-cf17-4ec6-bab1-7c732edae2c1} to snapshot.
[06/29/2019 09:09:52 PM] VSS Snapshot Created Successfully.
[06/29/2019 09:09:52 PM] Warning: Data excluded from files based on list in Registry.
[SYSTEM\CurrentControlSet\Control\BackupRestore\FilesNotToBackup]
\ProgramData\Microsoft\Network\Downloader\* >
\WINDOWS\system32\LogFiles\WMI\RtBackup\*.*
\Users\Patrice\index.dat >
\WINDOWS\Minidump\* >
\WINDOWS\memory.dmp
\Pagefile.sys
\System Volume Information\MountPointManagerRemoteDatabase
\WINDOWS\netlogon.chg
\hiberfil.sys
\System Volume Information\Heat\*.* >
\Users\Patrice\AppData\Local\Temp\* >
\System Volume Information\*{3808876B-C176-4e48-B7AE-04046E6CC752} >
\System Volume Information\*.{7cc467ef-6865-4831-853f-2a4817fd1bca}ALT
\System Volume Information\*.{7cc467ef-6865-4831-853f-2a4817fd1bca}DB
\ProgramData\Microsoft\Windows\WER\* >
\WINDOWS\softwaredistribution\*.* >
\System Volume Information\FVE2.{e40ad34d-dae9-4bc7-95bd-b16218c10f72}.*
\System Volume Information\FVE2.{c9ca54a3-6983-46b7-8684-a7e5e23499e3}
\System Volume Information\FVE2.{24e6f0ae-6a00-4f73-984b-75ce9942852d}
\System Volume Information\FVE2.{9ef82dfa-1239-4a30-83e6-3b3e9b8fed08}
\System Volume Information\FVE2.{aff97bac-a69b-45da-aba1-2cfbce434750}.*
\System Volume Information\FVE2.{9ef82dfa-1239-4a30-83e6-3b3e9b8fed08}.*
\System Volume Information\FVE.{e40ad34d-dae9-4bc7-95bd-b16218c10f72}.*
\System Volume Information\FVE.{c9ca54a3-6983-46b7-8684-a7e5e23499e3}
\System Volume Information\FVE.{9ef82dfa-1239-4a30-83e6-3b3e9b8fed08}
\Windows\system32\MSDtc\MSDTC.LOG
\Windows\system32\MSDtc\trace\dtctrace.log
[VSS END]
[SYSTEM\CurrentControlSet\Control\BackupRestore\FilesNotToSnapshot]
\Users\All Users\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.oab >
\Users\Default\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.oab >
\Users\Default User\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.oab >
\Users\Patrice\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.oab >
\Users\Public\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.oab >
\Users\All Users\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.ost >
\Users\Default\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.ost >
\Users\Default User\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.ost >
\Users\Patrice\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.ost >
\Users\Public\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook\*.ost >
\Users\All Users\AppData\Local\Microsoft\Outlook\*.ost
\Users\Default\AppData\Local\Microsoft\Outlook\*.ost
\Users\Default User\AppData\Local\Microsoft\Outlook\*.ost
\Users\Patrice\AppData\Local\Microsoft\Outlook\*.ost
\Users\Public\AppData\Local\Microsoft\Outlook\*.ost
\System Volume Information\Heat\*.* >
\WINDOWS\softwaredistribution\*.* >
\System Volume Information\FVE.{9ef82dfa-1239-4a30-83e6-3b3e9b8fed08}
\System Volume Information\FVE2.{9ef82dfa-1239-4a30-83e6-3b3e9b8fed08}
\System Volume Information\FVE2.{9ef82dfa-1239-4a30-83e6-3b3e9b8fed08}.*
[VSS END]
[06/29/2019 09:09:55 PM] Backup: Drive 2 Basic data partition Partition (01) 455 MiB NTFS
[06/29/2019 09:09:55 PM] To: F:\Win10Pro.TBI
[06/29/2019 09:09:55 PM] INFO: Total Sectors:931848 Total Allocated:24944
[06/29/2019 09:09:55 PM] INFO: 24944 Sector(s) backed up
[06/29/2019 09:09:55 PM] Backup: Drive 2 EFI system partition Partition (02) 94 MiB FAT-32
[06/29/2019 09:09:55 PM] To: F:\Win10Pro.TBI
[06/29/2019 09:09:56 PM] INFO: Total Sectors:192520 Total Allocated:105672
[06/29/2019 09:09:56 PM] INFO: 105672 Sector(s) backed up
[06/29/2019 09:09:56 PM] Backup: Drive 2 Microsoft reserved parti Partition (03) 16 MiB GPT Entry
[06/29/2019 09:09:56 PM] To: F:\Win10Pro.TBI
[06/29/2019 09:09:56 PM] INFO: Total Sectors:32776 Total Allocated:32776
[06/29/2019 09:09:56 PM] INFO: 32776 Sector(s) backed up
[06/29/2019 09:09:56 PM] Backup: Drive 2 (C:) BOOTCAMP Partition (04) 213560 MiB NTFS
[06/29/2019 09:09:56 PM] To: F:\Win10Pro.TBI
[06/29/2019 09:14:46 PM] A hard drive error occurred while reading 128 sectors from LBA 100821936.
Do not abort if you want to ignore these errors.
Do you want to abort the operation?
[06/29/2019 10:26:31 PM] INFO: Total Sectors:437371438 Total Allocated:68022488
[06/29/2019 10:26:32 PM] Deleting incomplete or failed backup.
[06/29/2019 10:26:32 PM] Deleting F:\Win10Pro.TBI
[06/29/2019 10:26:32 PM] Time Elapsed: 0:01:16:44
[06/29/2019 10:26:32 PM] Operation Completed with Error Code 98
[06/29/2019 10:26:32 PM] Unable to read from device
[06/29/2019 10:26:33 PM] Stop
--------------------------------------------------------------------------