No usable CD/DVD or USB drives found

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inlakech
Posts: 1
Joined: Sat Mar 08, 2014 9:02 am

No usable CD/DVD or USB drives found

Post by inlakech »

Hello, I hope there is a solution to this. I have spent a few days doing a clean install of Windows 7 on a brand new Alienware 14 laptop (they put office on it when I asked them not to, and I wanted bootit on it anyweay) but now when I want to make an image of everything I have done so far (OS & drivers, many hours of work, etc) I am unable to. The laptop has an i7 processor and a I TB HDD with an 80GB SSD cache (only uses 64 GB). The laptop has a DVD burner and 3 USB 3.0 sockets, but every time I try to make a backup with ifd, I get the "no usable drive found" for both the DVD burner and the USB ports, and this is straight after running the bibm setup disck in the DVD drive (to see if it was still working) . I have tried BIOS and BIOS direct as backup from and every combination I can think of as backup to.

Interestingly, bibm could not install on the drive at all during the clean install process until I successfully did so with my old faithful bing first, and I am wondering if I should delete bibm entirely and see if bing will be able make the images. I just bought bibm a few days agomand it would be money down the drain if I reverted back to bing, but I have never had any trouble with it on the last two pcs I have owned and kinda expected bibm to be a superior product not a more troublesome one.

Anyway, I hope there is someone out there (or terabyte support) who has come across this before and can provide a solution. Thanks in advance if that's the case :)
TeraByte Support
Posts: 3629
Joined: Thu May 05, 2011 10:37 pm

Re: No usable CD/DVD or USB drives found

Post by TeraByte Support »

IFD (and BING) isn't going to find any CD/DVD on the USB3 ports since they
don't provide a USB2 companion controller or they couldn't get a Windows
logo. It (they) also will only find (only looks for) CD/DVD on standard
AHCI (SATA) or PATA configured controllers, not on RAID configured
controllers (typically a laptop doesn't have RAID unless using a ssd cache).
However, if you had a USB hard drive instead, attaching prior to boot it
should show up as a BIOS drive (if support in the BIOS is enabled) and
backup to it. With the larger drives, hard drives tend to be less trouble
than optical media, but then you could still burn a set afterwards using
BINGBURN from windows to say mdisc.

However, if you have IFL, that will support USB3 as well as CD/DVD on RAID
controllers.

on the install issue, what was it saying? if you had a GPT it may not want
to install, BING wouldn't know the difference.

"inlakech" wrote in message news:7718@public.image...

Hello, I hope there is a solution to this. I have spent a few days doing a
clean install of Windows 7 on a brand new Alienware 14 laptop (they put
office on it when I asked them not to, and I wanted bootit on it anyweay)
but now when I want to make an image of everything I have done so far (OS &
drivers, many hours of work, etc) I am unable to. The laptop has an i7
processor and a I TB HDD with an 80GB SSD cache (only uses 64 GB). The
laptop has a DVD burner and 3 USB 3.0 sockets, but every time I try to make
a backup with ifd, I get the "no usable drive found" for both the DVD burner
and the USB ports, and this is straight after running the bibm setup disck
in the DVD drive (to see if it was still working) . I have tried BIOS and
BIOS direct as backup from and every combination I can think of as backup
to.

Interestingly, bibm could not install on the drive at all during the clean
install process until I successfully did so with my old faithful bing first,
and I am wondering if I should delete bibm entirely and see if bing will be
able make the images. I just bought bibm a few days agomand it would be
money down the drain if I reverted back to bing, but I have never had any
trouble with it on the last two pcs I have owned and kinda expected bibm to
be a superior product not a more troublesome one.

Anyway, I hope there is someone out there (or terabyte support) who has come
across this before and can provide a solution. Thanks in advance if that's
the case

![:)]({SMILIES_PATH}/icon_e_smile.gif)


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