error Unable to obtain a lock on drive

[giulia]

Hi
i use the last version of image for windows , i have image for linux too

i used active boot disk to run image for windows to restore images
i tried to create a bart cd too
but i get this error
[code]
[9/20/2013 7:38:26 AM] Unable to obtain a lock on drive C:

Please ensure that PHYLock was installed and has not been disabled.
For troubleshooting information visit _www.terabyteunlimited.com/kb/article.php?id=340
[9/20/2013 7:38:28 AM] In order to create a clean image from within
Windows the volume should be locked.[/code]
why?
can i disable this error?

the image for windows files are
tbosdt\
IFW.LOG
IFW.INI
ifw.script
imagew.ini
cdboot.f35
imagew.exe
tbiview.exe
tbimount.sys
tbimsc.exe
tbimount.exe
cdboot.ifd

thanks

[TeraByte Support(PP)]

In those cases, there is usually a program running that is keeping something open on the drive. Generally, a normal Windows Lock is performed on the drive when backing up in WinPE.

Are you running IFW (imagew.exe) from the partition you're trying to back up? That can cause the issue. Otherwise, you could try removing the drive letter assignment for the partition before trying to back it up.

[giulia]

TeraByte Support(PP) wrote:
> In those cases, there is usually a program running that is keeping
> something open on the drive. Generally, a normal Windows Lock is performed
> on the drive when backing up in WinPE.
>
> Are you running IFW (imagew.exe) from the partition you're trying to back
> up? That can cause the issue. Otherwise, you could try removing the drive
> letter assignment for the partition before trying to back it up.
thanks
no i have ifw on an usb stick

[Brian K]

giulia wrote:
> no i have ifw on an usb stick


giulia,

Do you have Active@ Boot Disk on that UFD?

[giulia]

Brian K wrote:
> giulia wrote:
> > no i have ifw on an usb stick
>
>
> giulia,
>
> Do you have Active@ Boot Disk on that UFD?
yes i do

[TeraByte Support(PP)]

It appears that Autorun.exe (the Active@ Shell) is keeping one or more handles open on the volume (e.g. \Device\HarddiskVolume1). This blocks IFW from getting a lock and it displays the message about PHYLock. You can Ignore and continue with the backup or close the handle(s) (e.g. using Process Explorer or putting the disk offline and back online).

The open handle(s) may not occur every boot-up or may not occur at all. For example, some systems seem to have it only sometimes, some every time, and some have several. It's also possible that different versions of Autorun.exe behave differently.