How to update?

User discussion and information resource forum for Image products.

How to update?

Postby paul-s » Wed Jan 15, 2020 4:37 pm

Your website is rejecting my update information (email, order number, taken from the original purchase email). How can I fix this?
Posts: 4
Joined: Thu Mar 10, 2016 4:21 pm

Re: How to update?

Postby TeraByte Support(PP) » Wed Jan 15, 2020 11:22 pm

Were you previously able to access the updates using the same information? Usually, it's a case of the data entered not matching (different name or email used, for example). It's best to email support for issues like this.
Paul Purviance
TeraByte Support
TeraByte Support(PP)
Posts: 1400
Joined: Thu Aug 11, 2011 5:51 pm

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