{"id":640,"date":"2019-05-17T22:01:00","date_gmt":"2019-05-18T05:01:00","guid":{"rendered":"https:\/\/kb.terabyteunlimited.com\/kb-articles\/unable-to-manage-contents-of-the-terabyte_tbi_backups-folder\/"},"modified":"2022-10-22T18:40:36","modified_gmt":"2022-10-23T01:40:36","slug":"unable-to-manage-contents-of-the-terabyte_tbi_backups-folder","status":"publish","type":"lsvr_kba","link":"https:\/\/www.terabyteunlimited.com\/kb\/kb-articles\/unable-to-manage-contents-of-the-terabyte_tbi_backups-folder\/","title":{"rendered":"Unable to Manage Contents of the TeraByte_TBI_Backups Folder"},"content":{"rendered":"

Problem:<\/font><\/strong> <\/p>\r\n

User is unable to manage the image backups (or other files) saved in the TeraByte_TBI_Backups folder. For example, access is denied when trying to delete image files in the folder.<\/p>\r\n

Cause:<\/font><\/strong> <\/p>\r\n

The TeraByte ProtectIt service is installed and prevents normal access to the backup images saved in the folder.<\/p>\r\n

Solution:<\/font><\/strong><\/p>\r\n

There are several methods available to manually manage the contents of the TeraByte_TBI_Backups folder. Keep in mind that Image for Windows automatically manages the image files in the folder and manual management is not normally required.<\/p>\r\n

Using Image for Windows<\/strong><\/font><\/p>\r\n

Image for Windows can be used to delete images and associated files in the TeraByte_TBI_Backups folder.<\/p>\r\n

Using Simple Operations Mode<\/strong><\/font><\/p>\r\n

    \r\n
  1. Run Image for Windows.
    \r\n
    \r\n <\/li>\r\n
  2. Click the Settings<\/strong> button. On the General tab, Simple Operations section, make sure the Allow file deletion on Restore & Validate file list<\/strong> option is enabled.
    \r\n
    \r\n <\/li>\r\n
  3. From the main Image for Windows screen, use either the Restore<\/strong> or Validate<\/strong> option.
    \r\n
    \r\n <\/li>\r\n
  4. Right-click on the desired backup and select the Delete<\/strong> option from the pop-up menu. A confirmation window will be displayed showing which files will be deleted.<\/li>\r\n <\/ol>\r\n

    Using Normal Mode<\/strong><\/font><\/p>\r\n

      \r\n
    1. Run Image for Windows.
      \r\n
      \r\n <\/li>\r\n
    2. From the main Image for Windows screen, use either the Restore<\/strong> or Validate<\/strong> option.
      \r\n
      \r\n <\/li>\r\n
    3. Browse to the TeraByte_TBI_Backups folder and then down it to reach the desired image files.
      \r\n
      \r\n <\/li>\r\n
    4. Right-click on an image file and select the Delete<\/strong> option from the pop-up menu. A confirmation window will be displayed showing which files will be deleted.<\/li>\r\n <\/ol>\r\n

       <\/p>\r\n

      Using TBOSDT<\/strong><\/font><\/p>\r\n

      TBOSDT run as an administrator has permission to access and make changes to the files in the TeraByte_TBI_Backups folder. Being familiar with command line operations and TBOSDT is recommended.<\/p>\r\n

       <\/p>\r\n

      Manual Method<\/strong><\/font><\/p>\r\n

      If you would like to manage the contents of the TeraByte_TBI_Backups folder using normal Windows utilities (such as File Explorer), this can be accomplished by manually disabling ProtectIt.<\/p>\r\n

        \r\n
      1. Exit Image for Windows if it is running.
        \r\n
        \r\n <\/li>\r\n
      2. Run an administrator Command Prompt.
        \r\n
        \r\n <\/li>\r\n
      3. Run the following command to disable ProtectIt:
        \r\n net stop protectit<\/strong><\/font>\r\n
        \r\n
        \r\n <\/li>\r\n
      4. Use File Explorer or other desired utility to manage the contents of the folder.
        \r\n
        \r\n <\/li>\r\n
      5. When finished, enable ProtectIt by running the following command:
        \r\n net start protectit<\/strong><\/font><\/li>\r\n <\/ol>\r\n

        Note:<\/strong> The sc<\/strong><\/font> command can be used instead of net<\/strong><\/font>. However, keep in mind that it runs asynchronously (you may need to check if the action has completed before continuing). For example: sc stop protectit<\/strong><\/font>, manage the contents of the folder, sc start protectit<\/strong><\/font><\/p>\r\n

         <\/p>\r\n

        Disabling\/Enabling ProtectIt on a Remote System<\/strong><\/font><\/p>\r\n

        If you are accessing a system remotely and need to manage the TeraByte_TBI_Backups folder, in addition to using an administrator account on the remote system, the following steps will need to be performed to allow starting and stopping the ProtectIt service.<\/p>\r\n

          \r\n
        1. Run the Registry Editor on the remote system.
          \r\n
          \r\n <\/li>\r\n
        2. Browse to the following location:
          HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\
          \r\n CurrentVersion\Policies\System<\/strong><\/font>
          \r\n
          \r\n <\/li>\r\n
        3. Make sure System<\/strong><\/font> is selected.
          \r\n
          \r\n <\/li>\r\n
        4. Right-click in an empty area of the right side where the registry entries are displayed and select New<\/strong> from the menu (or click the Edit<\/strong> menu and select New<\/strong>).
          \r\n
          \r\n <\/li>\r\n
        5. From the New<\/strong> menu, select the DWORD (32-bit) Value<\/strong> option.
          \r\n
          \r\n <\/li>\r\n
        6. Enter LocalAccountTokenFilterPolicy<\/strong> for the name.
          \r\n
          \r\n <\/li>\r\n
        7. Double-click the LocalAccountTokenFilterPolicy<\/strong> entry you just created to open it.
          \r\n
          \r\n <\/li>\r\n
        8. Enter 1<\/strong> into the Value data<\/strong> box and then click OK<\/strong> to close the dialog.
          \r\n
          \r\n <\/li>\r\n
        9. If already connected to the remote system, you will need to log off the connection and log back in to use the new policy setting.<\/li>\r\n <\/ol>\r\n

          If necessary, refer to the following Microsoft article for more information: Description of User Account Control and remote restrictions in Windows Vista<\/a><\/p>\r\n

           <\/p> \r\n","protected":false},"excerpt":{"rendered":"

          Problem: User is unable to manage the image backups (or other files) saved in the TeraByte_TBI_Backups folder. For example, access is denied when trying to delete image files in the folder. Cause: The TeraByte ProtectIt service is installed and prevents normal access to the backup images saved in the folder. Solution: There are several methods […]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"lsvr_kba_cat":[1790],"lsvr_kba_tag":[2121],"class_list":["post-640","lsvr_kba","type-lsvr_kba","status-publish","hentry","lsvr_kba_cat-problem-solving-image-for-windows","lsvr_kba_tag-image-for-windows"],"_links":{"self":[{"href":"https:\/\/www.terabyteunlimited.com\/kb\/wp-json\/wp\/v2\/lsvr_kba\/640","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.terabyteunlimited.com\/kb\/wp-json\/wp\/v2\/lsvr_kba"}],"about":[{"href":"https:\/\/www.terabyteunlimited.com\/kb\/wp-json\/wp\/v2\/types\/lsvr_kba"}],"author":[{"embeddable":true,"href":"https:\/\/www.terabyteunlimited.com\/kb\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.terabyteunlimited.com\/kb\/wp-json\/wp\/v2\/comments?post=640"}],"version-history":[{"count":4,"href":"https:\/\/www.terabyteunlimited.com\/kb\/wp-json\/wp\/v2\/lsvr_kba\/640\/revisions"}],"predecessor-version":[{"id":7108,"href":"https:\/\/www.terabyteunlimited.com\/kb\/wp-json\/wp\/v2\/lsvr_kba\/640\/revisions\/7108"}],"wp:attachment":[{"href":"https:\/\/www.terabyteunlimited.com\/kb\/wp-json\/wp\/v2\/media?parent=640"}],"wp:term":[{"taxonomy":"lsvr_kba_cat","embeddable":true,"href":"https:\/\/www.terabyteunlimited.com\/kb\/wp-json\/wp\/v2\/lsvr_kba_cat?post=640"},{"taxonomy":"lsvr_kba_tag","embeddable":true,"href":"https:\/\/www.terabyteunlimited.com\/kb\/wp-json\/wp\/v2\/lsvr_kba_tag?post=640"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}