{"id":461,"date":"2011-02-09T23:26:00","date_gmt":"2011-02-10T07:26:00","guid":{"rendered":"https:\/\/kb.terabyteunlimited.com\/kb-articles\/error-vss-snapshot-creation-failed\/"},"modified":"2022-10-17T10:16:14","modified_gmt":"2022-10-17T17:16:14","slug":"error-vss-snapshot-creation-failed","status":"publish","type":"lsvr_kba","link":"https:\/\/www.terabyteunlimited.com\/kb\/kb-articles\/error-vss-snapshot-creation-failed\/","title":{"rendered":"Error: VSS Snapshot Creation Failed"},"content":{"rendered":"

Problem:<\/font><\/strong> <\/p>\r\n

Image for Windows is configured to use VSS instead of PHYLock to obtain the snapshot of the drive. The VSS snapshot fails and reports an error in the IFW.log file. Two examples are shown below:<\/p>\r\n

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Error: VSS Snapshot Creation Failed (1h)<\/font><\/p>\r\n

Error: VSS Snapshot Creation Failed (80042308h)<\/font>
  (80042308h:<\/strong> VSS Object not found - VolumeName does not correspond to an existing volume)<\/em><\/font> <\/p>\r\n <\/blockquote>\r\n

Errors will also be reported by VSS in the Windows Event Log. There may be multiple events logged for a single failure (e.g. Event ID 12293<\/strong>, 8193<\/strong>, 8194<\/strong>, 4001<\/strong>, etc.).<\/p>\r\n

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Source: VSS, Event ID: 12293
Volume Shadow Copy Service error: Error calling a routine on a Shadow Copy Provider {GUID}. Routine details EndPrepareSnapshots ({GUID}) [hr = 0x80042302, A Volume Shadow Copy Service component encountered an unexpected error.].<\/font><\/p>\r\n

Source: VSS, Event ID: 12293
Volume Shadow Copy Service error: Error calling a routine on a Shadow Copy Provider {GUID}. Routine details EndPrepareSnapshots ({GUID}) [hr = 0x80070015, The device is not ready.].<\/font><\/p>\r\n

Source: VSS, Event ID: 8194
Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied. This is often caused by incorrect security settings in either the writer or requester process.<\/font><\/p>\r\n

Source: VSS, Event ID: 8193
Volume Shadow Copy Service error: Unexpected error calling routine Cannot find anymore diff area candidates for volume \\?\Volume{GUID}\ [0]. hr = 0x8000ffff, Catastrophic failure<\/font><\/p>\r\n

Source: VSS, Event ID: 4001
Volume Shadow Copy Service error: Cannot find diff areas for creating shadow copies. Add at least one NTFS drive to the system with enough free space. The free space needed is at least 32 Mb for each volume to be shadow copied.<\/font><\/p>\r\n <\/blockquote>\r\n

Note that error details will vary.<\/p>\r\n

Solution:<\/font><\/strong> <\/p>\r\n

Error is reported along with Event ID 12293<\/strong><\/font><\/p>\r\n

This error can be caused by one of the partitions included in the backup being set offline<\/em>. For example, the System Reserved partition of Windows 7 or Windows Server 2008 R2, which is usually not assigned a drive letter, has been changed from online<\/em> to offline<\/em>. Windows will normally automatically bring this type of partition online. However, if automount is disabled or a third-party program has affected the system, it's possible the partition will remain in the offline state.<\/p>\r\n

To check or change the state of automount<\/strong>, start an Administrator Command Prompt, then type DISKPART<\/strong><\/font> and press Enter. Run the applicable commands at the DISKPART prompt:<\/p>\r\n