{"id":349,"date":"2008-04-02T12:35:00","date_gmt":"2008-04-02T19:35:00","guid":{"rendered":"https:\/\/kb.terabyteunlimited.com\/kb-articles\/keyboard-stops-responding-while-accessing-a-usb-drive-in-image-for-dos\/"},"modified":"2021-09-10T16:50:13","modified_gmt":"2021-09-10T23:50:13","slug":"keyboard-stops-responding-while-accessing-a-usb-drive-in-image-for-dos","status":"publish","type":"lsvr_kba","link":"https:\/\/www.terabyteunlimited.com\/kb\/kb-articles\/keyboard-stops-responding-while-accessing-a-usb-drive-in-image-for-dos\/","title":{"rendered":"Keyboard Stops Responding while Accessing a USB Drive in Image for DOS"},"content":{"rendered":"<p><strong><span style=\"color: #ff5500;\">Problem:<\/span><\/strong><br \/>\r\n<br \/>\r\nYour USB keyboard stops responding while Image for DOS accesses a USB drive.<br \/>\r\n<br \/>\r\n<strong><span style=\"color: #ff5500;\">Cause:<\/span><\/strong><br \/>\r\n<br \/>\r\nWhen Image for DOS takes control of a USB controller, it only provides support for mass storage devices.<br \/>\r\n<br \/>\r\n<strong><span style=\"color: #ff5500;\">Solution:<\/span><\/strong><br \/>\r\n<br \/>\r\nThe following solutions are available:<\/p>\r\n<ul>\r\n\t<li>The most popular solution for dealing with this situation is to use <a href=\"https:\/\/www.terabyteunlimited.com\/image-for-linux\/\" target=\"_blank\" rel=\"noopener\">Image for Linux<\/a> instead of Image for DOS.\u00a0 The Image for Linux boot disk can be created from Windows just like Image for DOS and has a very similar interface.\u00a0 There is no additional cost if you purchased Image for DOS or Image for Windows since every purchase of Image for DOS (or <a href=\"https:\/\/www.terabyteunlimited.com\/image-for-windows\/\" target=\"_blank\" rel=\"noopener\">Image for Windows<\/a>)\u00a0includes a license to use Image for Linux on the same machine.\u00a0\u00a0 Note: BootIt BM, which includes Image for DOS, does not include Image for Linux.<br \/>\r\n<br \/>\r\n<\/li>\r\n\t<li>If your external device supports IEEE 1394 (FireWire) or eSATA in addition to USB then try using the IEEE 1394 or eSATA interface.\u00a0 Note that most systems require that an eSATA device is attached prior to starting the computer for it to be available as a BIOS device.<br \/>\r\n<br \/>\r\n<\/li>\r\n\t<li>If you are able to use a PS\/2 keyboard then attach one to use.<br \/>\r\n<br \/>\r\n<\/li>\r\n\t<li>If the computer's BIOS provides USB legacy support for the external drive then try using the <strong>BIOS<\/strong> option instead of the\u00a0<strong>USB<\/strong> option. <strong>Note:<\/strong> BIOS support for USB varies greatly.\u00a0 Many older BIOSes support attaching the drive after the system is booted, however most BIOSes now require that the USB drive be attached at the time the system is booted.\u00a0 USB legacy support in the BIOS must be enabled and support drives in order for it to be available through the BIOS interface.\u00a0 Also, some systems USB support from the BIOS are buggy or limited. Among other things, this can cause validation failures and\/or slow access (the BIOS may use USB1 speeds for USB2 devices).<br \/>\r\n<br \/>\r\n<\/li>\r\n\t<li>If you have multiple USB controllers, you may connect the keyboard and drive to different controllers and use the USBIGN option to hide one of them from Image for DOS.\u00a0 By hiding the USB controller where\u00a0the USB keyboard is plugged in, you can prevent Image for DOS from taking control of\u00a0the USB keyboard\u00a0and therefore prevent Image for DOS from interfering with it.\u00a0 (If you don't already have an alternate USB controller available, one option is to obtain and install a PCI-based USB controller.)\u00a0 Please refer to <a href=\"http:\/\/www.terabyteunlimited.com\/downloads\/ifd_en_manual.pdf\">the Image for DOS PDF manual<\/a> for more information on using the USBIGN option.<br \/>\r\n<br \/>\r\n<\/li>\r\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Problem: Your USB keyboard stops responding while Image for DOS accesses a USB drive. Cause: When Image for DOS takes control of a USB controller, it only provides support for mass storage devices. Solution: The following solutions are available: The most popular solution for dealing with this situation is to use Image for Linux instead [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"lsvr_kba_cat":[1774],"lsvr_kba_tag":[2122],"class_list":["post-349","lsvr_kba","type-lsvr_kba","status-publish","hentry","lsvr_kba_cat-problem-solving-image-for-dos","lsvr_kba_tag-image-for-dos"],"_links":{"self":[{"href":"https:\/\/www.terabyteunlimited.com\/kb\/wp-json\/wp\/v2\/lsvr_kba\/349","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.terabyteunlimited.com\/kb\/wp-json\/wp\/v2\/lsvr_kba"}],"about":[{"href":"https:\/\/www.terabyteunlimited.com\/kb\/wp-json\/wp\/v2\/types\/lsvr_kba"}],"author":[{"embeddable":true,"href":"https:\/\/www.terabyteunlimited.com\/kb\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.terabyteunlimited.com\/kb\/wp-json\/wp\/v2\/comments?post=349"}],"version-history":[{"count":2,"href":"https:\/\/www.terabyteunlimited.com\/kb\/wp-json\/wp\/v2\/lsvr_kba\/349\/revisions"}],"predecessor-version":[{"id":6696,"href":"https:\/\/www.terabyteunlimited.com\/kb\/wp-json\/wp\/v2\/lsvr_kba\/349\/revisions\/6696"}],"wp:attachment":[{"href":"https:\/\/www.terabyteunlimited.com\/kb\/wp-json\/wp\/v2\/media?parent=349"}],"wp:term":[{"taxonomy":"lsvr_kba_cat","embeddable":true,"href":"https:\/\/www.terabyteunlimited.com\/kb\/wp-json\/wp\/v2\/lsvr_kba_cat?post=349"},{"taxonomy":"lsvr_kba_tag","embeddable":true,"href":"https:\/\/www.terabyteunlimited.com\/kb\/wp-json\/wp\/v2\/lsvr_kba_tag?post=349"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}