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Knowledge Base > Products > Image for Windows > Problem Solving > Using VSS Crashes the Information Store Service of Exchange Server 2007 SP1

Using VSS Crashes the Information Store Service of Exchange Server 2007 SP1

Problem:

Creating a backup using the Volume Shadow Copy Service (VSS) on an Exchange Server 2007 SP1-based server causes the Information Store service to crash repeatedly.

Solution:

Install Update Rollup 5 for Exchange 2007 Service Pack 1.

More information and update instructions can be found in the following Microsoft KB article:
A VSS backup application causes the Information Store service to crash repeatedly on an Exchange 2007 Service Pack 1-based server


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