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Knowledge Base > Archive > Products > BootIt Next Generation > Problem Solving > Screen Remains Black (No Mouse Cursor Either) When Booting from the Installation Diskette

Screen Remains Black (No Mouse Cursor Either) When Booting from the Installation Diskette

This problem can occur when the video adapter chipset is not supported. To work around this issue:

  • First try reversing the VESA Video option when you create the installation diskette (that is, if you had it enabled before, try leaving it disabled, or vice versa).

  • If it still does not work, try doing the same with the Standard VGA option.

  • You may need to upgrade your system BIOS and/or graphics card firmware.

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