system freezes after backup

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system freezes after backup

Postby Larrycleve » Thu Jul 21, 2016 4:17 pm

I've done 4 backups on 2 pcs with Image for Windows. Every time when the backup is finished the system freezes and needs ctr-alt-del to get out of it. I don't have it checked to suspend or go in sleep mode when finished. After the reboot the log shows error code 0 which means the backup worked. I see the backup files and they look alright. The backup was verified. This is with win 10. Fast startup is disabled. I backed up to an external hard drive. Any ideas why this is happening?
Larrycleve
 
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Re: system freezes after backup

Postby tas3086 » Thu Jul 21, 2016 5:20 pm

strange that ctl-alt-del would cause a reboot in IFW. Are you shure that you were not booting from the IFD (dos) backup system?
Was the external disk USB or SATA connected?
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Re: system freezes after backup

Postby Larrycleve » Thu Jul 21, 2016 7:45 pm

I'm doing the backup from within windows not from the boot disk. The external disk is usb. The message says the backup completed successfully.
Larrycleve
 
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Re: system freezes after backup

Postby TeraByte Support(PP) » Thu Jul 21, 2016 10:16 pm

Does it only happen with that particular external drive?

Are you using custom options or the defaults?

Are they normal manual backups? Or are they scripted or scheduled?

Can you post the log of one of the backups?
Paul Purviance
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Re: system freezes after backup

Postby Larrycleve » Fri Jul 22, 2016 5:47 am

Here's the log. All defaults and normal backups. I used 2 different drives both Seagate usb 4 tb -
[7/15/2016 9:19:38 AM] Image for Windows (x64) 2.99-00
[7/15/2016 9:19:38 AM] Starting ...
imagew64.exe /b /d:w0@0x1,0x2,0x3,0x4,0x5,0x6,0x7,0x8,0x9,0xA,0xB /f:"K:\Larry\Image for Windows\Backup-071516" /v /comp:15 /mf
[7/15/2016 9:19:42 AM] PHYLock is waiting for drive writing to stop ...
[7/15/2016 9:20:01 AM] PHYLock using drive I:
[7/15/2016 9:20:01 AM] PHYLock Started
[7/15/2016 9:20:01 AM] PHYLock Using Disk
[7/15/2016 9:20:01 AM] PHYLock version 12
[7/15/2016 9:20:09 AM] Backup: Drive 0 Recovery Partition (01) 450 MiB NTFS
[7/15/2016 9:20:09 AM] To: K:\Larry\Image for Windows\Backup-071516_0.TBI
[7/15/2016 9:20:23 AM] INFO: Total Sectors:921600 Total Allocated:627040
[7/15/2016 9:20:23 AM] INFO: 627040 Sector(s) backed up
[7/15/2016 9:20:23 AM] Validating: Recovery Partition (01) 450 MiB NTFS
[7/15/2016 9:20:23 AM] From: K:\Larry\Image for Windows\Backup-071516_0.TBI
[7/15/2016 9:20:31 AM] Backup: Drive 0 EFI system parti Partition (02) 99 MiB FAT-32
[7/15/2016 9:20:31 AM] To: K:\Larry\Image for Windows\Backup-071516_1.TBI
[7/15/2016 9:20:32 AM] INFO: Total Sectors:202752 Total Allocated:54784
[7/15/2016 9:20:32 AM] INFO: 54784 Sector(s) backed up
[7/15/2016 9:20:32 AM] Validating: EFI system parti Partition (02) 99 MiB FAT-32
[7/15/2016 9:20:32 AM] From: K:\Larry\Image for Windows\Backup-071516_1.TBI
[7/15/2016 9:20:33 AM] Backup: Drive 0 Microsoft reserv Partition (03) 16 MiB GPT Entry
[7/15/2016 9:20:33 AM] To: K:\Larry\Image for Windows\Backup-071516_2.TBI
[7/15/2016 9:20:34 AM] INFO: Total Sectors:32768 Total Allocated:32768
[7/15/2016 9:20:34 AM] INFO: 32768 Sector(s) backed up
[7/15/2016 9:20:34 AM] Validating: Microsoft reserv Partition (03) 16 MiB GPT Entry
[7/15/2016 9:20:34 AM] From: K:\Larry\Image for Windows\Backup-071516_2.TBI
[7/15/2016 9:20:34 AM] Backup: Drive 0 (C:) Drive C Partition (04) 1310720 MiB NTFS
[7/15/2016 9:20:34 AM] To: K:\Larry\Image for Windows\Backup-071516_3.TBI
[7/15/2016 9:50:17 AM] INFO: Total Sectors:2684354560 Total Allocated:116197640
[7/15/2016 9:50:17 AM] INFO: 97316480 Sector(s) backed up
[7/15/2016 9:50:18 AM] Validating: Drive C Partition (04) 1310720 MiB NTFS
[7/15/2016 9:50:18 AM] From: K:\Larry\Image for Windows\Backup-071516_3.TBI
[7/15/2016 10:06:56 AM] Backup: Drive 0 (D:) Drive D Partition (05) 204800 MiB NTFS
[7/15/2016 10:06:56 AM] To: K:\Larry\Image for Windows\Backup-071516_4.TBI
[7/15/2016 10:11:37 AM] INFO: Total Sectors:419430400 Total Allocated:13921688
[7/15/2016 10:11:37 AM] INFO: 13921688 Sector(s) backed up
[7/15/2016 10:11:38 AM] Validating: Drive D Partition (05) 204800 MiB NTFS
[7/15/2016 10:11:38 AM] From: K:\Larry\Image for Windows\Backup-071516_4.TBI
[7/15/2016 10:14:00 AM] Backup: Drive 0 (E:) Drive E Partition (06) 204800 MiB NTFS
[7/15/2016 10:14:00 AM] To: K:\Larry\Image for Windows\Backup-071516_5.TBI
[7/15/2016 10:22:55 AM] INFO: Total Sectors:419430400 Total Allocated:25852072
[7/15/2016 10:22:55 AM] INFO: 25852072 Sector(s) backed up
[7/15/2016 10:22:56 AM] Validating: Drive E Partition (06) 204800 MiB NTFS
[7/15/2016 10:22:56 AM] From: K:\Larry\Image for Windows\Backup-071516_5.TBI
[7/15/2016 10:27:48 AM] Backup: Drive 0 (F:) Drive F Partition (07) 204800 MiB NTFS
[7/15/2016 10:27:48 AM] To: K:\Larry\Image for Windows\Backup-071516_6.TBI
[7/15/2016 10:35:29 AM] INFO: Total Sectors:419430400 Total Allocated:24569784
[7/15/2016 10:35:29 AM] INFO: 24569784 Sector(s) backed up
[7/15/2016 10:35:30 AM] Validating: Drive F Partition (07) 204800 MiB NTFS
[7/15/2016 10:35:30 AM] From: K:\Larry\Image for Windows\Backup-071516_6.TBI
[7/15/2016 10:40:32 AM] Backup: Drive 0 (G:) Drive G Partition (08) 1048576 MiB NTFS
[7/15/2016 10:40:32 AM] To: K:\Larry\Image for Windows\Backup-071516_7.TBI
[7/15/2016 10:58:59 AM] INFO: Total Sectors:2147483648 Total Allocated:62416216
[7/15/2016 10:58:59 AM] INFO: 62416216 Sector(s) backed up
[7/15/2016 10:59:01 AM] Validating: Drive G Partition (08) 1048576 MiB NTFS
[7/15/2016 10:59:01 AM] From: K:\Larry\Image for Windows\Backup-071516_7.TBI
[7/15/2016 11:09:09 AM] Backup: Drive 0 (H:) Drive H Partition (09) 512000 MiB NTFS
[7/15/2016 11:09:09 AM] To: K:\Larry\Image for Windows\Backup-071516_8.TBI
[7/15/2016 11:17:45 AM] INFO: Total Sectors:1048576000 Total Allocated:27962136
[7/15/2016 11:17:45 AM] INFO: 27962136 Sector(s) backed up
[7/15/2016 11:17:46 AM] Validating: Drive H Partition (09) 512000 MiB NTFS
[7/15/2016 11:17:46 AM] From: K:\Larry\Image for Windows\Backup-071516_8.TBI
[7/15/2016 11:23:07 AM] Backup: Drive 0 (I:) Drive I Partition (0A) 1677722 MiB NTFS
[7/15/2016 11:23:07 AM] To: K:\Larry\Image for Windows\Backup-071516_9.TBI
[7/15/2016 12:08:05 PM] INFO: Total Sectors:3435973840 Total Allocated:136106704
[7/15/2016 12:08:05 PM] INFO: 136106704 Sector(s) backed up
[7/15/2016 12:08:06 PM] Validating: Drive I Partition (0A) 1677722 MiB NTFS
[7/15/2016 12:08:06 PM] From: K:\Larry\Image for Windows\Backup-071516_9.TBI
[7/15/2016 12:34:43 PM] Backup: Drive 0 (J:) Drive J Partition (0B) 559182 MiB NTFS
[7/15/2016 12:34:43 PM] To: K:\Larry\Image for Windows\Backup-071516_10.TBI
[7/15/2016 12:55:38 PM] INFO: Total Sectors:1145204384 Total Allocated:61076360
[7/15/2016 12:55:38 PM] INFO: 61076360 Sector(s) backed up
[7/15/2016 12:55:40 PM] Validating: Drive J Partition (0B) 559182 MiB NTFS
[7/15/2016 12:55:40 PM] From: K:\Larry\Image for Windows\Backup-071516_10.TBI
[7/15/2016 1:08:42 PM] Operation Completed with Error Code 0
[7/15/2016 1:08:42 PM] Stop
--------------------------------------------------------------------------
[7/19/2016 10:48:52 AM] Image for Windows (x64) 2.99-00
[7/19/2016 10:48:52 AM] Starting ...
imagew64.exe /b /d:w0@0x1,0x2,0x3,0x4,0x5,0x6,0x7,0x8,0x9,0xA,0xB /f:"K:\Larry\Image for Windows\Backup-w0-0x1-0x2-0x3-0xC-0xD-0xE-0xF-0xG-0xH-0xI-0xJ-$~YYYY$-$~MM$-$~DD$-$~HHMM$" /v /comp:15 /mf
[7/19/2016 10:49:03 AM] PHYLock is waiting for drive writing to stop ...
[7/19/2016 10:49:15 AM] PHYLock using drive I:
[7/19/2016 10:49:15 AM] PHYLock Started
[7/19/2016 10:49:15 AM] PHYLock Using Disk
[7/19/2016 10:49:15 AM] PHYLock version 12
[7/19/2016 10:49:24 AM] Backup: Drive 0 Recovery Partition (01) 450 MiB NTFS
[7/19/2016 10:49:24 AM] To: K:\Larry\Image for Windows\Backup-w0-0x1-0x2-0x3-0xC-0xD-0xE-0xF-0xG-0xH-0xI-0xJ-2016-07-19-1048_0.TBI
[7/19/2016 10:49:38 AM] INFO: Total Sectors:921600 Total Allocated:627040
[7/19/2016 10:49:38 AM] INFO: 627040 Sector(s) backed up
[7/19/2016 10:49:38 AM] Validating: Recovery Partition (01) 450 MiB NTFS
[7/19/2016 10:49:38 AM] From: K:\Larry\Image for Windows\Backup-w0-0x1-0x2-0x3-0xC-0xD-0xE-0xF-0xG-0xH-0xI-0xJ-2016-07-19-1048_0.TBI
[7/19/2016 10:49:47 AM] Backup: Drive 0 EFI system parti Partition (02) 99 MiB FAT-32
[7/19/2016 10:49:47 AM] To: K:\Larry\Image for Windows\Backup-w0-0x1-0x2-0x3-0xC-0xD-0xE-0xF-0xG-0xH-0xI-0xJ-2016-07-19-1048_1.TBI
[7/19/2016 10:49:48 AM] INFO: Total Sectors:202752 Total Allocated:54784
[7/19/2016 10:49:48 AM] INFO: 54784 Sector(s) backed up
[7/19/2016 10:49:48 AM] Validating: EFI system parti Partition (02) 99 MiB FAT-32
[7/19/2016 10:49:48 AM] From: K:\Larry\Image for Windows\Backup-w0-0x1-0x2-0x3-0xC-0xD-0xE-0xF-0xG-0xH-0xI-0xJ-2016-07-19-1048_1.TBI
[7/19/2016 10:49:49 AM] Backup: Drive 0 Microsoft reserv Partition (03) 16 MiB GPT Entry
[7/19/2016 10:49:49 AM] To: K:\Larry\Image for Windows\Backup-w0-0x1-0x2-0x3-0xC-0xD-0xE-0xF-0xG-0xH-0xI-0xJ-2016-07-19-1048_2.TBI
[7/19/2016 10:49:49 AM] INFO: Total Sectors:32768 Total Allocated:32768
[7/19/2016 10:49:49 AM] INFO: 32768 Sector(s) backed up
[7/19/2016 10:49:49 AM] Validating: Microsoft reserv Partition (03) 16 MiB GPT Entry
[7/19/2016 10:49:49 AM] From: K:\Larry\Image for Windows\Backup-w0-0x1-0x2-0x3-0xC-0xD-0xE-0xF-0xG-0xH-0xI-0xJ-2016-07-19-1048_2.TBI
[7/19/2016 10:49:49 AM] Backup: Drive 0 (C:) Drive C Partition (04) 1310720 MiB NTFS
[7/19/2016 10:49:49 AM] To: K:\Larry\Image for Windows\Backup-w0-0x1-0x2-0x3-0xC-0xD-0xE-0xF-0xG-0xH-0xI-0xJ-2016-07-19-1048_3.TBI
[7/19/2016 11:19:50 AM] INFO: Total Sectors:2684354560 Total Allocated:112741744
[7/19/2016 11:19:50 AM] INFO: 93860584 Sector(s) backed up
[7/19/2016 11:19:51 AM] Validating: Drive C Partition (04) 1310720 MiB NTFS
[7/19/2016 11:19:51 AM] From: K:\Larry\Image for Windows\Backup-w0-0x1-0x2-0x3-0xC-0xD-0xE-0xF-0xG-0xH-0xI-0xJ-2016-07-19-1048_3.TBI
[7/19/2016 11:35:54 AM] Backup: Drive 0 (D:) Drive D Partition (05) 204800 MiB NTFS
[7/19/2016 11:35:54 AM] To: K:\Larry\Image for Windows\Backup-w0-0x1-0x2-0x3-0xC-0xD-0xE-0xF-0xG-0xH-0xI-0xJ-2016-07-19-1048_4.TBI
[7/19/2016 11:40:26 AM] INFO: Total Sectors:419430400 Total Allocated:13921688
[7/19/2016 11:40:26 AM] INFO: 13921688 Sector(s) backed up
[7/19/2016 11:40:27 AM] Validating: Drive D Partition (05) 204800 MiB NTFS
[7/19/2016 11:40:27 AM] From: K:\Larry\Image for Windows\Backup-w0-0x1-0x2-0x3-0xC-0xD-0xE-0xF-0xG-0xH-0xI-0xJ-2016-07-19-1048_4.TBI
[7/19/2016 11:42:51 AM] Backup: Drive 0 (E:) Drive E Partition (06) 204800 MiB NTFS
[7/19/2016 11:42:51 AM] To: K:\Larry\Image for Windows\Backup-w0-0x1-0x2-0x3-0xC-0xD-0xE-0xF-0xG-0xH-0xI-0xJ-2016-07-19-1048_5.TBI
[7/19/2016 11:51:31 AM] INFO: Total Sectors:419430400 Total Allocated:25852072
[7/19/2016 11:51:31 AM] INFO: 25852072 Sector(s) backed up
[7/19/2016 11:51:33 AM] Validating: Drive E Partition (06) 204800 MiB NTFS
[7/19/2016 11:51:33 AM] From: K:\Larry\Image for Windows\Backup-w0-0x1-0x2-0x3-0xC-0xD-0xE-0xF-0xG-0xH-0xI-0xJ-2016-07-19-1048_5.TBI
[7/19/2016 11:56:36 AM] Backup: Drive 0 (F:) Drive F Partition (07) 204800 MiB NTFS
[7/19/2016 11:56:36 AM] To: K:\Larry\Image for Windows\Backup-w0-0x1-0x2-0x3-0xC-0xD-0xE-0xF-0xG-0xH-0xI-0xJ-2016-07-19-1048_6.TBI
[7/19/2016 12:05:07 PM] INFO: Total Sectors:419430400 Total Allocated:24569784
[7/19/2016 12:05:07 PM] INFO: 24569784 Sector(s) backed up
[7/19/2016 12:05:08 PM] Validating: Drive F Partition (07) 204800 MiB NTFS
[7/19/2016 12:05:08 PM] From: K:\Larry\Image for Windows\Backup-w0-0x1-0x2-0x3-0xC-0xD-0xE-0xF-0xG-0xH-0xI-0xJ-2016-07-19-1048_6.TBI
[7/19/2016 12:10:30 PM] Backup: Drive 0 (G:) Drive G Partition (08) 1048576 MiB NTFS
[7/19/2016 12:10:30 PM] To: K:\Larry\Image for Windows\Backup-w0-0x1-0x2-0x3-0xC-0xD-0xE-0xF-0xG-0xH-0xI-0xJ-2016-07-19-1048_7.TBI
[7/19/2016 12:28:25 PM] INFO: Total Sectors:2147483648 Total Allocated:62420584
[7/19/2016 12:28:25 PM] INFO: 62420584 Sector(s) backed up
[7/19/2016 12:28:26 PM] Validating: Drive G Partition (08) 1048576 MiB NTFS
[7/19/2016 12:28:26 PM] From: K:\Larry\Image for Windows\Backup-w0-0x1-0x2-0x3-0xC-0xD-0xE-0xF-0xG-0xH-0xI-0xJ-2016-07-19-1048_7.TBI
[7/19/2016 12:38:38 PM] Backup: Drive 0 (H:) Drive H Partition (09) 512000 MiB NTFS
[7/19/2016 12:38:38 PM] To: K:\Larry\Image for Windows\Backup-w0-0x1-0x2-0x3-0xC-0xD-0xE-0xF-0xG-0xH-0xI-0xJ-2016-07-19-1048_8.TBI
[7/19/2016 12:47:02 PM] INFO: Total Sectors:1048576000 Total Allocated:27949848
[7/19/2016 12:47:02 PM] INFO: 27949848 Sector(s) backed up
[7/19/2016 12:47:03 PM] Validating: Drive H Partition (09) 512000 MiB NTFS
[7/19/2016 12:47:03 PM] From: K:\Larry\Image for Windows\Backup-w0-0x1-0x2-0x3-0xC-0xD-0xE-0xF-0xG-0xH-0xI-0xJ-2016-07-19-1048_8.TBI
[7/19/2016 12:52:22 PM] Backup: Drive 0 (I:) Drive I Partition (0A) 1677722 MiB NTFS
[7/19/2016 12:52:22 PM] To: K:\Larry\Image for Windows\Backup-w0-0x1-0x2-0x3-0xC-0xD-0xE-0xF-0xG-0xH-0xI-0xJ-2016-07-19-1048_9.TBI
[7/19/2016 1:36:53 PM] INFO: Total Sectors:3435973840 Total Allocated:136106704
[7/19/2016 1:36:53 PM] INFO: 136106704 Sector(s) backed up
[7/19/2016 1:36:54 PM] Validating: Drive I Partition (0A) 1677722 MiB NTFS
[7/19/2016 1:36:54 PM] From: K:\Larry\Image for Windows\Backup-w0-0x1-0x2-0x3-0xC-0xD-0xE-0xF-0xG-0xH-0xI-0xJ-2016-07-19-1048_9.TBI
[7/19/2016 2:03:42 PM] Backup: Drive 0 (J:) Drive J Partition (0B) 559182 MiB NTFS
[7/19/2016 2:03:42 PM] To: K:\Larry\Image for Windows\Backup-w0-0x1-0x2-0x3-0xC-0xD-0xE-0xF-0xG-0xH-0xI-0xJ-2016-07-19-1048_10.TBI
[7/19/2016 2:24:29 PM] INFO: Total Sectors:1145204384 Total Allocated:61076360
[7/19/2016 2:24:29 PM] INFO: 61076360 Sector(s) backed up
[7/19/2016 2:24:30 PM] Validating: Drive J Partition (0B) 559182 MiB NTFS
[7/19/2016 2:24:30 PM] From: K:\Larry\Image for Windows\Backup-w0-0x1-0x2-0x3-0xC-0xD-0xE-0xF-0xG-0xH-0xI-0xJ-2016-07-19-1048_10.TBI
[7/19/2016 2:37:27 PM] Operation Completed with Error Code 0
[7/19/2016 2:37:27 PM] Stop
Larrycleve
 
Posts: 14
Joined: Tue Jul 12, 2016 8:16 am

Re: system freezes after backup

Postby Larrycleve » Sat Jul 23, 2016 12:57 pm

I did a backup on a third computer with everything default and normal and it froze after the backup completed. It happened after I clicked the close button on the screen that said backup completed successfully. I've used these external drives with Shadowprotect backups and it didn't freeze after the backup. I don't consider this to be a major issue as the backups complete fine just more of an annoyance. It would be nice to know what's causing this as apparently no one else has this issue.
Larrycleve
 
Posts: 14
Joined: Tue Jul 12, 2016 8:16 am

Re: system freezes after backup

Postby TeraByte Support » Sat Jul 23, 2016 8:16 pm

ctl-alt-del doesn't reboot Windows so something else is strange.

"Larrycleve" wrote in message news:11832@public.image...

I'm doing the backup from within windows not from the boot disk. The
external disk is usb. The message says the backup completed successfully.

TeraByte Support
 
Posts: 2275
Joined: Thu May 05, 2011 3:37 pm

Re: system freezes after backup

Postby Larrycleve » Sun Jul 24, 2016 11:21 am

ctr-alt del takes me to task mgr and from there I can restart.
Larrycleve
 
Posts: 14
Joined: Tue Jul 12, 2016 8:16 am

Re: system freezes after backup

Postby mjnelson99 » Sun Jul 24, 2016 11:37 am

If that works, is it possible it is a slow down rather than a complete
freeze?
Mary

On 7/24/2016 1:21 PM, Larrycleve wrote:
> ctr-alt del takes me to task mgr and from there I can restart.
>
>
mjnelson99
 
Posts: 761
Joined: Thu Aug 11, 2011 6:24 pm

Re: system freezes after backup

Postby Larrycleve » Sun Jul 24, 2016 12:04 pm

When I click this pc or the start button nothing happens. If I click a program icon from the desktop nothing happens. After the reboot everything is fine.
Larrycleve
 
Posts: 14
Joined: Tue Jul 12, 2016 8:16 am

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