Accessing purchased v3 products

User discussion and information resource forum for Image products.

Accessing purchased v3 products

Postby TAC109 » Sun Sep 11, 2016 3:03 am

I've recently purchased an upgrade to version 3 of IFW. When checking downloads available to me by logging in with email and password in the lower section your site doesn't show any version 3 products. However, when I log in using the top section with my order number, version 3 downloads are shown.

Could this v3 order be linked to my email and password in the lower login section please?
TAC109
 
Posts: 216
Joined: Tue Sep 06, 2011 3:41 pm

Re: Accessing purchased v3 products

Postby Brian K » Sun Sep 11, 2016 5:41 pm

Tom,

If you now login via the bottom section do all V2, V3 and BIBM show?
Brian K
 
Posts: 1181
Joined: Thu Aug 11, 2011 6:11 pm

Re: Accessing purchased v3 products

Postby TAC109 » Sun Sep 11, 2016 5:58 pm

wrote:
> Tom,

>If you now login via the bottom section do all V2, V3 and BIBM show?

No. I only see:-
BIBM 1.34
TBOSDTS Pro 1.63
IFD 2.99-00

At the top there is an offer to upgrade to v3.
TAC109
 
Posts: 216
Joined: Tue Sep 06, 2011 3:41 pm

Re: Accessing purchased v3 products

Postby Brian K » Sun Sep 11, 2016 6:12 pm

Login via the top fields. Down the bottom of V3 page is a "Change your Information" button. Enter your old email and password. Now login via the bottom fields should work.
Brian K
 
Posts: 1181
Joined: Thu Aug 11, 2011 6:11 pm

Re: Accessing purchased v3 products

Postby TAC109 » Sun Sep 11, 2016 7:12 pm

wrote:
> Login via the top fields. Down the bottom of V3 page is a "Change your
> Information" button. Enter your old email and password. Now login via the
> bottom fields should work.

That worked, thanks.

Perhaps these instructions should be included in the purchase confirmation
email, if it can't be done automatically?

TAC109
 
Posts: 216
Joined: Tue Sep 06, 2011 3:41 pm


Return to Image for DOS/Linux/Windows