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Quick help needed - MS Office Update sees wrong Volume

PostPosted: Sun Apr 07, 2013 10:28 am
by sigi
Please help quickly. I have to repair the PC of a friend of mine, who wants to get it back asap. The problem is that MS Office 2003 SP3 installer reports "Error 1327. Invalid volume: G:\". I fail to see such a volume G:\ in the WinXP Home Disk Management. Perhaps WinXP Disk Management is puzzled by the EMBR, which it sees as a FAT volume whereas in fact it is 223/DFh.

How can I establish what it is that WinXP sees as Volume G:\ and what can I do to let WinXP see the partitions the way it wants to in order to successfully install the Office Udate?

I have attached BING screenshots of HD-0, HD-1, EMBRM properties and a WinXP screenshot of its Disk Management.

Re: Quick help needed - MS Office Update sees wrong Volume

PostPosted: Sun Apr 07, 2013 10:53 am
by TeraByte Support
Maybe you have something already installed in Office that was pointing to G:
which no longer exists.

"sigi" wrote in message news:5179@public.bootitng...

Please help quickly. I have to repair the PC of a friend of mine, who wants
to get it back asap. The problem is that MS Office 2003 SP3 installer
reports "Error 1327. Invalid volume: G:\". I fail to see such a volume G:\
in the WinXP Home Disk Management. Perhaps WinXP Disk Management is puzzled
by the EMBR, which it sees as a FAT volume whereas in fact it is 223/DFh.

How can I establish what it is that WinXP sees as Volume G:\ and what can I
do to let WinXP see the partitions the way it wants to in order to
successfully install the Office Udate?

I have attached BING screenshots of HD-0, HD-1, EMBRM properties and a WinXP
screenshot of its Disk Management.


Re: Quick help needed - MS Office Update sees wrong Volume

PostPosted: Sun Apr 07, 2013 11:10 am
by TeraByte Support(PP)
I've run into Office installer problems before when the original CD/DVD drive wasn't available.

Re: Quick help needed - MS Office Update sees wrong Volume

PostPosted: Sun Apr 07, 2013 5:34 pm
by sigi
TeraByte Support wrote:
> Maybe you have something already installed in Office that was pointing to G:
> which no longer exists.


Do you imply that my partitioning should look OK for Windows?

But if so, should I then not be able to repair the existing Office installation? But there is no difference whether I install the update online, or offline from the downloaded package, or whether I try to change (repair) the existing installation. I always get the same message "Error 1327. Invalid volume: G:\".

So what could I do now to succesfully install the Office update?

Re: Quick help needed - MS Office Update sees wrong Volume

PostPosted: Sun Apr 07, 2013 6:07 pm
by TeraByte Support(PP)
It looks like you have every real partition loaded. Does your friend know if there used to be a G: partition and where it was?

These might help (a Google search shows quite a few):
http://support.microsoft.com/kb/873301
http://answers.microsoft.com/en-us/wind ... 6e721bc95a

Re: Quick help needed - MS Office Update sees wrong Volume

PostPosted: Sun Apr 07, 2013 7:12 pm
by sigi
I think there has never been a G: partition but only C: and E: (D: being the DVD drive). It was me who installed BING on his computer and built in one of my old IDE HDDs as HD-1. I am not quite sure whether I deleted everything completely. As far as I remember I did so using the Clear Boot Sector option.

Thank you for the links. I will still have to check them.

Re: Quick help needed - MS Office Update sees wrong Volume

PostPosted: Mon Apr 08, 2013 8:14 am
by sigi
Thank you again for the links Paul. They are quite relevant and helped me a lot. Although I have not yet been able to solve my problem I am now on the right track. It appears to be no BING problem but rather a Windows problem. I consider this thread as having achieved its purpose.

Re: Quick help needed - MS Office Update sees wrong Volume

PostPosted: Mon Apr 08, 2013 11:58 am
by DrTeeth
On Mon, 8 Apr 2013 08:14:47 PDT, just as I was about to take a herb,
sigi disturbed my reverie and wrote:

> I consider this thread as having achieved its purpose.

The easiest way to fix these things is to do a registry search for the
drive that never was and change any references to it to that of the
current CD drive.
--

Cheers,

DrT

** Stress - the condition brought about by having to
** resist the temptation to beat the living daylights
** out of someone who richly deserves it.

Re: Quick help needed - MS Office Update sees wrong Volume

PostPosted: Fri Apr 12, 2013 2:36 am
by sigi
I solved the problem in the meantime. I must admit that did not search the registry for the non-existing drive G but I directly went to the registry key that was indicated as relevant to the problem in the Microsoft answers forum and found the value "G" there. I changed that to "E" where the MSOCache directory (250 MB) resides and again tried to install MS Office SP3 update but again failed.

Later on I hit upon the MS Local Installation Source Tool, which can enable or disable LIS (Local Installation Source, which is the MSOCache folder) or move it to a new volume. I chose to move it to volume C (the registry entry mentioned still pointing to E as amended by me). After that I was able to install the Office 2003 SP3 Update. The funny thing was that the LISTOOL obviously could handle the non-existing Volume G (in spite of my changing the RegValue mentioned to "E") as I could see in the tool's logfile. The second but last line of that protocol read: "Deleted Files from G:\MSOCache\", the last line being "Moving succeeded."