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Knowledge Base > Products > BootIt Bare Metal > Problem Solving > Screen Remains Black (No Mouse Cursor Either) When Booting from the Installation Diskette

Screen Remains Black (No Mouse Cursor Either) When Booting from the Installation Diskette

This problem can occur when the video adapter chipset is not supported. To work around this issue:

  • First, try an alternate video method when you create the BootIt BM Setup media. For example, if you tried VESA Video, try Chipset Video.

  • If it still does not work, try selecting the Standard VGA - 16 Colors option.

  • You may need to upgrade your system BIOS and/or graphics card firmware.

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